Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

We're still welcoming new residents

To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us.
Please click here to see our latest news and information with regards to COVID-19.


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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


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Recent News

Queens Oak celebrate nurses day!

The people of Queens Oak Care Home in London celebrated Nurses Day on the 6th of May, to honor the important work of the nurses…

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Josie receives a surprise visit at Ashlyn Care Home

Josie lives at Ashlyn Care home in Essex and this week was delighted when her son, Dave, and Daughter, Nellie came to surprise…

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The budding poets at Primrose Croft

Following on from the success of National Poetry Day at Primrose Croft Care Home in Cambridge, the people living at the home…

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Peartree host a remembrance tea part in memory of St George

The people living at Peartree Care Home in Sydenham enjoyed an afternoon tea on St George’s Day, in memory of the patron saint…

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We are hiring: Care Assistant, Great Linford, Buckinghamshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Housekeeper, Histon, Cambridgeshire, £10.07 to £10.07 p/h. Interested?
We are hiring: Care Home Unit Manager (Non-Clinical), Chigwell, Essex, £32000 to £32000 p/a. Interested?
We are hiring: Care Assistant, Cambridge, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Care Assistant (Nights), Newport Pagnell, Buckinghamshire, £9.44 to £9.75 p/h. Interested?
𝗘𝘅𝗰𝗲𝗹𝗰𝗮𝗿𝗲 𝗚𝗿𝗼𝘂𝗽 𝗨𝗽𝗱𝗮𝘁𝗲 - 𝗩𝗶𝘀𝗶𝘁𝘀 𝗼𝘂𝘁 𝗼𝗳 𝗖𝗮𝗿𝗲 𝗛𝗼𝗺𝗲𝘀 𝗱𝘂𝗿𝗶𝗻𝗴 𝗖𝗢𝗩𝗜𝗗-𝟭𝟵 –𝟭𝟬𝘁𝗵 𝗠𝗮𝘆 𝟮𝟬𝟮𝟭 As you may be aware, on 4th May the Government released updated guidance on visits out of care homes. This valuable step towards normality is part of the government roadmap to ease restrictions across England. 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲 𝗰𝗼𝘃𝗲𝗿? This guidance describes that the Government recognises how opportunities for care home residents to make visits out of the home are an important part of care home life. We at Excelcare share this viewpoint and with this in mind, we have published new guidelines on how visits outside of our care homes will be undertaken; with careful planning in order to manage and mitigate the risks involved in visits out, despite the increases in vaccine coverage. From 4 May 2021, residents should be enabled to leave their care home to spend time outdoors, without subsequent isolation for 14 days, in the following circumstances: • Residents may be accompanied by: - a member of care home staff - one or both of their nominated visitors - their essential care provider (where applicable) • Care homes should discuss arrangements with residents’ nominated visitors, or essential care provider, in advance - visits should take place solely outdoors, except for the use of toilet facilities - there should be no visits to indoor spaces (public or private) - visits should not involve the use of public transport To summarise, the new guidance allows for residents to leave care homes to spend time outdoors while accompanied, and without the need to isolate on their return. However, a 14-day isolation period will still be necessary if a resident visits their loved ones to spend time indoors, with the day they return to the care home becoming day-zero of this period. This is to ensure the safety of their fellow residents and Excelcare team members. Whilst on the visit out of the home, residents must also follow all national coronavirus restrictions that apply at the time, relating to gathering and household mixing. 𝗛𝗼𝘄 𝘄𝗲 𝗮𝗿𝗲 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝗽𝗲𝗼𝗽𝗹𝗲 𝘀𝗮𝗳𝗲 As vaccine coverage increases, there are still risks involved in visits out, so it is important therefore that our care homes, residents, and their loved ones continue to take steps to manage and mitigate these risks. With this in mind, whether taking place indoors or outdoors, visits outside of care homes will be subject to careful risk assessments, and will need to be arrange in advance, to allow time for these important checks to take place. Decisions based on risk assessments will be made carefully by the care home on an individual-by-individual basis, taking into account the resident’s personal needs and circumstances, and balancing this against a consideration of the risks to others in the home and, if necessary, the ability of the home to isolate the resident on their return. 𝗛𝗼𝘄 𝘃𝗶𝘀𝗶𝘁𝘀 𝗼𝘂𝘁 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗲𝗱 Ahead of a visit out, the care home will develop a plan that details the arrangements and risk mitigation agreed with the resident (or a best interests decision if the person lacks capacity). This will be linked with the care plan, and the following aspects will be considered: • the nature of the planned visit, the intended activities and where the resident will be spending time. Some types of visits are inherently safer, such as visiting outdoor or well-ventilated spaces. Some are inherently riskier – such as indoor public spaces where other people will be present – and should be avoided. The number of different locations visited should be minimised • the support needs that the resident may have during the visit, and whether the resident will need to be accompanied by a team member, carer, family member or friend • how the resident will be supported to follow good infection control practice including social distancing, hand hygiene and face coverings – and whether the resident’s needs are likely to impact their ability to do so • transport for the visit, which should avoid exposing the resident to those outside the household they are visiting, for instance by travelling in a family car or private taxi When a visit out takes place, everyone involved in the visit should have had a negative result from a COVID-19 test taken immediately before the visit out. They should also be free of any COVID-19 symptoms, and if they have previously tested positive, they must have completed the necessary isolation period. 𝗙𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝘁𝗵𝗲 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁’𝘀 𝗿𝗼𝗮𝗱𝗺𝗮𝗽 𝗳𝗼𝗿 𝗹𝗶𝗳𝘁𝗶𝗻𝗴 𝗹𝗼𝗰𝗸𝗱𝗼𝘄𝗻 Excelcare will keep visits out under review over the coming months as the government guidance evolves. The government will be keeping track of the effectiveness of vaccines, the impact of any new variants of coronavirus and of levels of infection. To read the new guidelines on visits out of care homes in full, please visit the following link to the gov.uk website: https://www.gov.uk/government/publications/arrangements-for-visiting-out-of-the-care-home/visits-out-of-care-homes Should you wish to find out more about visits out of our care homes or request a copy of our policy, please contact your local Excelcare Home Manager. In the event of an outbreak, all movements in and out of a care home should be minimised as far as possible and limited to exceptional circumstances only, such as to visit a friend or a relative at the end of their life. We would like to take this opportunity to thank you for your ongoing support and understanding as we navigate through these unprecedented times. Should you have any further questions relating to our approach to COVID-19, the rollout of vaccinations or our care home visiting arrangements, please do not hesitate to contact us or get in touch with our dedicated COVID-19 support team at covid19helpline@excelcareholdings.com.
We are hiring: Senior Care Assistant, Brentwood, Essex, £10.04 to £10.87 p/h. Interested?
We are hiring: Domestic, Histon, Cambridgeshire, £9.39 to £9.39 p/h. Interested?
We are hiring: Care Assistant, Cambridge, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Bank Care Assistants, Maldon, Essex, £9.39 to £9.68 p/h. Interested?
We are hiring: Senior Care Assistant (Nights), Rayleigh, Essex, £10.04 to £10.87 p/h. Interested?
We are hiring: Senior Care Assistant (Nights), Chigwell, Essex, £10.04 to £10.87 p/h. Interested?
We are hiring: Care Assistant (Nights), Maldon, Essex, £9.39 to £9.68 p/h. Interested?
We are hiring: Care Home Unit Manager (Non-Clinical), Harlow, Essex, £28000 to £28000 p/a. Interested?
We are hiring: Care Home Unit Manager - (Residential Care), Harlow, Essex, £28000 to £28000 p/a. Interested?
We are hiring: Night Supervisor – Supported Living, Catford, Lewisham, Greater London, £10.60 to £10.60 p/h. Interested?
We are hiring: Care Assistant, Cambridge, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Senior Care Assistant (Nights), Harlow, Essex, £10.04 to £10.87 p/h. Interested?
We are hiring: Welfare Benefits Administrator , Bromley, Bromley, Greater London, £25000 to £29000 p/a. Interested?
We are hiring: Care Home Receptionist, Tulse Hill, London, £9.37 to £9.58 p/h. Interested?
We are hiring: Care Assistant (Nights), Newport Pagnell, Buckinghamshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Field Care Supervisor, Tower Hamlets, London, Greater London, £20000 to £23000 p/a. Interested?
We are hiring: Field Care Supervisor (Maternity cover), London, Greater London, £20000 to £23000 p/a. Interested?
We are hiring: Maintenance Operative, Colchester, Essex, £11.48 to £12.30 p/h. Interested?
We are hiring: Bank Care Assistant, Saffron Walden, Essex, £9.39 to £9.68 p/h. Interested?
We are hiring: Maintenance Operative, Maldon, Essex, £11.48 to £12.30 p/h. Interested?
We are hiring: Care Assistant, Histon, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Care Assistant, Huntingdon, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Domestics, Great Linford, Buckinghamshire, £9.39 to £9.39 p/h. Interested?
We are hiring: Executive Assistant to COO, Bromley, London, Greater London, Unspecified. Interested?
We are hiring: Care Home Administrator, South Benfleet, Essex, £9035 to £9455 p/a. Interested?
We are hiring: Regional Social Care Trainer, Cambridge, Cambridgeshire, £30000 to £30000 p/a 2.5k car allowance. Interested?
We are hiring: Care Assistant, St Ives, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Regional Operations Manager, Milton Keynes, Buckinghamshire, £75000 to £80000 p/a 5k Car Allowance. Interested?
We are hiring: Senior Care Assistant (Nights), Harlow, Essex, £10.04 to £10.87 p/h. Interested?
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. It is spotlessly clean with good food and excellent care given by devoted staff. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • I cannot speak highly enough of the staff who care for my mother. I visit regularly and they are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident

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