Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

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To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us.
Please click here to see our latest news and information with regards to COVID-19.


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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


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Trending this week!

This year the Excelcare family will be embarking on a cruise around the world… All from the comfort of their homes!

The Excelcare World Cruise is an initiative run by Andrew Seal, Excelcare’s Hospitality Lead. It is designed to encourage the teams and the people living in our homes to explore different cultures and learn more about different places around the world. Each month, everyone across the group will embark on a virtual journey to a different country and are prompted to partake in activities and enjoy food and facts about that country.

We are kicking of the world cruise this January with our first country: Romania!

The homes will be sharing their travels with everyone on their individual Facebook pages using the hashtag #ExcelcareCruise, as well as through stories on our website. So, we invite you to follow along and see where our cruise takes us!

 

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Recent News

Alan’s Story; A Life Fulfilled

Alan grew up in Edmonton, North London where he lived with his parents and 9 siblings!

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Marcella’s Story; A Life Fulfilled at Primrose Croft

Natasha, the Lifestyle Coordinator at Primrose Croft Care Home in Cambridge, recently sat down with resident Marcella, to learn…

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Park Avenue meet a new furry friend

A new furry friend made quite the commotion at Park Avenue Care Home in Bromley recently, when a member of the team brought in…

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Hunters Down celebrate the 50th anniversary of the Royal Mint Museum

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Facebook Live Feed

Join us tonight, Wednesday 19th January, at 6:30pm for the next webinar in our series of webinars discussing dementia! Samantha Crawley (Director of Care Quality and Transformation) and Ann-Marie Harmer (Dementia Care Lead), welcome you to an open discussion about the impact of Dementia on eating and drinking. If you would still like to sign up, you can do so, before 12 noon here: https://forms.gle/ivsDvEZNdK3jajaP8 We look forward to seeing you there!
Our Director of Care, Quality and Transformation, Samantha Crawley, was featured in this month’s ‘Big Interview‘ feature by leading care sector magazine, Care Home Professional. As well as featuring on the front page, inside the magazine Samantha goes into detail about how Excelcare became England’s top care Provider and shares more information about our core values and beliefs. Read the full interview here: https://www.carehomeprofessional.com/e-magazines/care-home-professional-january-2022/
Across the Excelcare family, we support John's Campaign. This was set up in memory of Dr John Gerrard, and aims to highlight the importance of friends and family being able to support their loved one whilst in hospital. Please click here to read more: https://www.excelcareholdings.com/news/how-we-support-johns-campaign-hospital-visiting-key-supporting-people-who-live-dementia John's Campaign
Have you signed up for our free webinar, taking place next Wednesday? On Wednesday 19th January, Samantha Crawley (Director of Care Quality & Transformation) and Ann-Marie Harmer (Dementia Care Lead) will be hosting a free dementia-based webinar on the impact of Dementia on eating and drinking. This webinar will offer an open discussion as we focus on those living with dementia and how their loved ones who care for them can work in partnership to support them in their day-to-day lives. Follow the link here to register: https://forms.gle/ivsDvEZNdK3jajaP8
We are hosting a free webinar tonight at 6:30pm in collaboration with Honey Legal, all about pure and simple life planning. Please join us tonight as we answer your questions about life planning and share some knowledge in a safe and open space. If you would like to attend this webinar, please register your interest using the link below! Registration will close at 12pm. Register here: https://forms.gle/dHrnH8hbyFfgMbma7
This Wednesday 12th January at 6:30pm, we will be hosting a webinar in collaboration with Honey Legal about pure and simple lifetime planning. This webinar will provide a great opportunity to learn more about lifetime planning, and a chance to address any questions or concerns that you may have. If you would like to attend this webinar, please register your interest using the link below. More information about how to join will be sent closer to the time. Register here: https://forms.gle/dHrnH8hbyFfgMbma7
It’s #FiveStarFriday and we are celebrating excellence across our homes in Cambridge, Essex, London and Milton Keynes! We are proud of the hard work and dedication our teams show towards the people who live in our care homes, and so are their loved ones! Click to read the five-star reviews we have received this week! #Excelcare #CareHomes #CareHomeReviews #FiveStarReviews #ExcellenceInCare
Ahead of the Christmas break, Celia, the Regional Operations Director in Milton Keynes was contacted by one of her friends, Theresa, to ask if she could donate some of her photography to Excelcare homes in the region. Knowing how much the people we care for love to admire art, Celia immediately accepted and said what a wonderful gesture this was and between them, arranged for Theresa to be present when the first batch of pictures were dropped off at Water Hall Care Home. Read more: https://www.excelcareholdings.com/news/theresa-makes-kind-donation-excelcare-homes-milton-keynes
This year the Excelcare family will be embarking on a cruise around the world… All from the comfort of their homes! The Excelcare World Cruise is an initiative run by Andrew Seal, Excelcare’s Hospitality Lead. It is designed to encourage the teams and the people living in our homes to explore different cultures and learn more about different places around the world. Each month, everyone across the group will embark on a virtual journey to a different country and are prompted to partake in activities and enjoy food and facts about that country. Read more here: https://www.excelcareholdings.com/news/excelcare-family-embark-2022-world-cruise
We are proud to present the next free webinar in our ‘Let’s Discuss Dementia’ series. Each month we discuss a different aspect of life with dementia in a safe and open forum, led by Samantha Crawley (Director of Care Quality & Transformation), and Ann-Marie Harmer (Dementia Care Lead). Join us on Wednesday 19th January at 6:30pm to learn more about the impact of Dementia on eating and drinking. We will be sharing strategies to help and discussing what works. Join the link to sign up here: https://forms.gle/ivsDvEZNdK3jajaP8 We look forward to welcoming you to our event!
Next Wednesday on the 12th January, we will be hosting a webinar in collaboration with Honey Legal about pure and simple lifetime planning. This webinar will take place at 6:30pm, and cover topics such as: • If there was something that would stop your children inheriting your wealth would you want to know? • Why you need a will • Explaining the two types of lasting power of attorney • Living trusts – information for the family If you would like to attend this webinar, please register your interest using the link below. More information about how to join will be sent closer to the time. Register here: https://forms.gle/dHrnH8hbyFfgMbma7
Back in November, our Chief Operating Officer Sam Manning set the Excelcare family a very special challenge – to perform and record their own Christmas-themed song! Everybody got to work straight away, with each region picking a popular Christmas song and putting their own personalised spin on it. These videos were shared around the Excelcare family this week, and Essex region were voted as our winners! They are the lucky recipients of a shiny trophy and some fantastic prizes. You can read more about the competition here, and view all of the videos on the playlist below: https://www.excelcareholdings.com/news/christmas-carols-excelcare-family Excelcare Christmas Song Playlist: https://www.youtube.com/playlist?list=PL23QAfVwWQ5BV2q6HH4tcfBJ4MyVRHl0d
Everyone across the team can agree that this has been a challenging year, but especially for the team members who work in our homes. So, the people working at our Support Office wanted to do their part to lift spirits in the homes to help spread some Christmas cheer at this special time of year. During a surprise visit from the Grinch to Excelcare’s Support Office, Chief Operating Officer Sam Manning thought it would be nice for team members to record some fun videos to bring smiles to the faces of the people working in our homes. Each piece of content has been used for one of the ‘Excelcare 12 Days of Caring Christmas’: a daily countdown containing fun videos that have been sent around to all team members during the 12 days leading up to Christmas. Read more about the creation of these 12 days here: https://www.excelcareholdings.com/news/12-days-caring-christmas-excelcare And watch all the videos using the links below: Day 1 – Flossing: https://www.youtube.com/watch?v=wMF7i9IpaBU Day 2 – Jokes: https://youtu.be/r7075jdomvU Day 3 – The Recruitment Team singing: https://youtu.be/pec-3yIGxOw Day 4 – Dancing: https://youtu.be/WJs3ZYa2onU Day 5 – Sam & Ozzie’s reindeer surprise: https://youtu.be/7PZi-zAtV_I Day 6 – Sarah singing: https://youtu.be/-8eM5Y9Ipsg Day 7 – More jokes: https://youtu.be/1ykx5mo1Cpg Day 8 – The Quality & Transformation, and PR & Marketing teams singing: https://youtu.be/zLEr4XMd-sM Day 9 – The Finance team singing: https://youtu.be/O1WcAwgM91c Day 10 – Bailey Manning singing: https://youtu.be/lUKY9qHJklU Day 11 – All of the Support Office singing: https://youtu.be/ww0F1I_AVA8 Day 12 – A special message from Santa’s head elf: https://youtu.be/R2UIuBELUvA
Bailey Manning, the daughter of Excelcare’s Chief Operating Officer, Sam Manning was appointed as our Chief Operating Elf this Christmas to help spread festive cheer around the family! Her Christmas care packages have delighted residents and team members around the group and they have enjoyed keeping her up to date about how her elves have been getting on! Read more: https://www.excelcareholdings.com/news/bailey-and-boo-make-christmas-magical-excelcare
On Friday 10th December the team at the Support Office got involved with Christmas Jumper Day: an initiative founded by charity Save the Children, where people wear a Christmas jumper to work and donate to charity. As part of the Christmas fun, the Support Office turned the day into a competition, and everyone spent the following week voting for who they thought had shown up with the best festive knit! Read more here: https://www.excelcareholdings.com/news/festive-knits-spread-christmas-cheer-excelcares-support-office
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • I cannot speak highly enough of the staff who care for my mother. They are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident

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