Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

Novel coronavirus (COVID-19) – guidance for visitors

Further to the lockdown announcement made by the government; we have made the decision to close all Excelcare homes to all visitors until further notice.

We understand that this is a worrying time for all, but please be assured that our committed and dedicated staff will ensure that your loved one is kept safe and cared for; whilst ensuring that their wellbeing is at the forefront of the service we provide.

Please note that our homes have put in place other ways of keeping in touch with you; this may include for example phone; text messages; WhatsApp; post; email; Skype; FaceTime and social media - each of our homes have implemented different measures based on the feedback obtained and will regularly review this to ensure it is the best form of communication for all.

Please do not hesitate to contact the Home Manager of your relatives home, for any queries that you may have; alternatively please feel free to contact our head office support team by email on covid19helpline@excelcareholdings.com.

Thank you for your continued support.

Osman Ertosun

Chief Executive Officer


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Recent News

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Facebook Live Feed

We've been blown away by the community support we have received here at Excelcare. People have been kindly volunteering their time and generously donating to homes who are in need of supplies. Claire, the Regional Recruitment Lead in Essex, sent out a plea yesterday for local people to donate any essential items they could to help. It wasn't long before she received a variety of offers, from people willing to donate face masks, gloves and some special items for the residents. So many people got in touch to help, that Claire was able to split the products she collected and share them with Excelcare homes across the region. 7-year-old Ruben, who's mum donated the facemasks, created a colourful rainbow picture to put a smile on the resident's faces. Postman, Alex, came to collect the items later in the day, which are now on their way to Excelcare homes across the region. We're incredibly grateful for all the support we have received and that is still being offered by members of the community. Thank you all for helping us to tackle this outbreak head-on and keep our team and residents safe in the process. If you are based in Essex and would like to support your local Excelcare home, please get in touch with claire.bedlow@excelcareholdings.com
Has the outbreak of COVID-19 affected your job, or your income? Sadly, this difficult and uncertain time has left many people without job security and with little clarity about the coming weeks and months. If your career has been affected by the pandemic, Excelcare may be able to help! We currently have temporary roles available in our care homes based in Cambridge, Essex, London and Milton Keynes, for Carers, Nurses and Catering and Domestic Assistants! Each of these roles play an important part in supporting older people, who are most vulnerable to the COVID-19 virus. We are a family owned and operated organisation, so we're looking for people who genuinely want to help with care and compassion, and become a part of our extended family. Please get in touch if you are looking for a temporary role with: - Flexible hours to help suit your schedule - A committed and friendly team - A highly rewarding role in helping the most vulnerable members of society - No experience necessary "We're all in this together" Email: recruitment@excelcareholdings.com Website: www.careers.excelcareholdings.com
PRIMROSE CROFT CARE HOME PRESENTS RYAN HORNETT: SWING VOCALIST PERFORMING LIVE ACROSS FACEBOOK Friday 27th March 2020 @ 14:30pm TUNE IN HERE: https://www.facebook.com/HornettSwing Our very own Ryan Hornett: Swing Vocalist invites all of our care homes to an afternoon of Swing! Ryan is part of the Buchan Hub and works at various Excelcare Care homes within the Cambridge Region. He is also a professional 1940’s Swing singer, check out his website here: https://www.hornettswing.com/ Currently locked down at Primrose Croft, he knows that we all need a little entertaining during these difficult times. With outside entertainers unable to come into our care homes to entertain everyone due to the COVID-19 outbreak Ryan has decided to live broadcast his Swing set from Primrose Croft Care Home through his Facebook page (linked above). He invites all our care homes to tune in and come together both locally from within your homes and across the internet too! He invites all our Excelcare Homes, along with anyone else who would like to join in to come together both from within our homes and across the internet! This is another inspirational example of our dedicated team members going the extra mile and sharing their wide-ranging skills to brighten people’s days during these difficult times. Check the poster for more details on how to get involved.
𝗧𝗼𝗻𝗶𝗴𝗵𝘁 𝗮𝘁 𝟴𝗽𝗺, 𝗳𝗮𝗺𝗶𝗹𝗶𝗲𝘀 𝗮𝗻𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝘄𝗶𝗹𝗹 𝗯𝗲 𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝘀𝗵𝗼𝘄 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗰𝗮𝗿𝗲𝗿𝘀. We ask that as families and friends of Excelcare, you join us in showing our appreciation for all who are working in health and social care with a national applause for their compassion and hard work. Please share your photos and messages with us below to send on to our care teams, so that we can show them just how much they are appreciated! #clapforourcarers
We are hiring: Bank Care Assistants, Histon, Cambridgeshire, £9.35 to £9.65 p/h. Interested?
Home Manager at Primrose Croft, Ruby, joined Excelcare in 2004. She is valued part of the home, is popular with team members and residents alike so they were sad to wave on her way today as she heads into retirement. Thank you for your 16-year commitment to Excelcare Ruby, we wish all the best and a long and healthy retirement.
Inspiring Words during difficult times. Author: Unkown.
UK Supermarkets Covid-19 Policies. Please find a complete list below of current supermarket restrictions and hours for vulnerable and elderly shoppers
Another #proudmoment, 🎉well done 🎉to the whole team at Etheldred Care Home in #Cambridge we are extremely proud of you all. Check out the full post sharing their success below 😃
During uncertain times kindness and compassion can make a huge difference to those we care for. Learn more about what you can do to look after yourself and others below: https://bit.ly/2UsHp1Y
Carehome.co.uk, the UK’s leading care home site, has announced its list of top 20 care homes in regions across the UK, as well as a top 20 list of care providers. We’re pleased to announce that as well as winning two top 20 spots for Westport and Etheldred House, we also placed in the ‘Top 20 Large Care providers of the year’ category. This celebrates and honours the work of team members across the group and cements Excelcare as a leading care provider. The results are judged based on the feedback, reviews scores and comments from approved reviews submitted through their website. The reviews come directly from residents and their relatives, so each award is based on the positive feedback received by service users and with an average group review score of 9.4 out of 10, Excelcare managed to secure a spot in the national top 20! This not only honours the work and efforts of individual homes in their regions, but the work, partnerships and impactful schemes that we host across the whole of the Excelcare Group. With widespread uncertainty in the UK and changes to the way we operate on a daily basis, it’s pleasing to step back and celebrate the efforts and achievements of the Excelcare family. Sam Manning, Excelcare’s Chief Operating Officer, said this in response, “We’re delighted to have won a top 20 provider award with carehome.co.uk. This comes as a result of the collaborative efforts of team members at the care homes, their regional leads and the core team at head office. This truly reflects the thought, care and consideration that goes into our work on a daily basis and with the current uncertainty and climate, it’s a welcome cause for celebration!” We would like to thank the residents, family members and visitors who have all taken the time to review our services and leave positive reviews about their experiences – we couldn’t have done it without you! #excelcare #family #pround #proudmoment #achievement
Carehome.co.uk, the UK’s leading care home site, has announced their list of top 20 care homes in regions across the UK, as well as a top 20 list of care providers. The annual awards honour care providers who have had consistent, positive feedback through certified reviews on the site. The reviews come directly from residents and their relatives, so each award is based on the positive feedback received by service users. The regional top 20 awards cover all areas of the UK, meaning each care home has the chance to feature as one of the best available locally. This opens opportunities to get national recognition for care homes that exceed within their region. Today, the results of the regional and group awards were announced and we’re pleased to say that Westport Care Home is a winner! This comes as a huge testament to the hard work and consistency of care provided by the team as they also featured in the list last year. With widespread uncertainty in the UK and changes to the way we operate on a daily basis, it’s pleasing to step back and celebrate the efforts and achievements of not only Excelcare team members, but care workers all over the country. Denise Marks, Home Manager at Westport, said this in reaction to the announcement, “We are so proud to have achieved a top 20 care home award and would like to thank everyone that took the time to leave us a review. We pride ourselves as a small home to make sure that people can live as they want to and see us as an extension from leaving their own home. We strive to enable people to remain as independent as possible whilst creating a safe environment for them. I am so proud of all of my team’’ Celebrations continue at Excelcare, as we also secured a coveted spot in the ‘Top 20 Large Care providers of the year’ category. This not only honours the work and efforts of individual homes in their regions but the work, partnerships and impactful schemes that we host across the whole of the Excelcare Group. We’re incredibly proud of these achievements and although it feels against the grain to celebrate during this period, it’s important to recognise and support the life-changing work and achievements of our dedicated teams. We would like to thank the residents, family members and visitors who have all taken the time to review our services and leave positive reviews about their experiences – we couldn’t have done it without you! #excelcare #carehomes #proud #teamwork #awards #westport #london
We would like to share with you a message from our Head of Business Improvement, Samantha Crawley as she shares her recent experience of how the team in a London care home and herself, were reminded of why we are in the care industry and the importance of ensuring residents and relatives anxieties are reduced through knowing that Mr Bailey is at the forefront of a truly caring and inspiring Excelcare family.
Dear Excelcare-family Over the last week; we have been blown away with the coming together of everyone supporting to implement coronavirus processes and new ways of working to reduce risks. All being doing in conjunction will ensuring our residents wellbeing and safety is paramount during the uncertainty of the full impact that the coronavirus, will have on our care homes. It is a testimony to having such wonderful, dedicated individuals; those individuals being each of you! You each work incredibly hard and create such fabulous environments for our residents; you really do display a Supercalifragilistic family set-up. Ozzie and I wanted to show our heart full thanks to each of you and to reaffirm what an amazing difference you make to people’s lives, not only to your residents but also their immediate family, who are comforted knowing their loved one is in your capable and caring hands especially during the difficult times, over the coming weeks. We truly believe that through working together along with good hygiene and a caring attitude we can beat coronavirus! Thank you to each of you, for always being supportive and going above and beyond. Yours sincerely Sam Manning Chief Operating Officer
𝗡𝗼𝘃𝗲𝗹 𝗰𝗼𝗿𝗼𝗻𝗮𝘃𝗶𝗿𝘂𝘀 (𝗖𝗢𝗩𝗜𝗗-𝟭𝟵) – 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲 𝗳𝗼𝗿 𝘃𝗶𝘀𝗶𝘁𝗼𝗿𝘀 Further to the lockdown announcement made by the government; we have made the decision to close all Excelcare homes to all visitors until further notice. We understand that this is a worrying time for all, but please be assured that our committed and dedicated staff will ensure that your loved one is kept safe and cared for; whilst ensuring that their wellbeing is at the forefront of the service we provide. Please note that our homes have put in place other ways of keeping in touch with you; this may include for example phone; text messages; WhatsApp; post; email; Skype; FaceTime and social media - each of our homes have implemented different measures based on the feedback obtained and will regularly review this to ensure it is the best form of communication for all. Please do not hesitate to contact the Home Manager of your relatives home, for any queries that you may have; alternatively please feel free to contact our head office support team by email on covid19helpline@excelcareholdings.com. Thank you for your continued support. Osman Ertosun Chief Executive Officer
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • I cannot speak highly enough of the staff who care for my mother. I visit regularly and they are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. It is spotlessly clean with good food and excellent care given by devoted staff. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident

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