Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

We're still welcoming new residents

To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us.
Please click here to see our latest news and information with regards to COVID-19.


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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


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Trending this week!

Sheila, a resident at Water Hall Care Home in Milton Keynes, was delighted when she picked up a magazine at the home and found her picture on the front of it!

Sheila’s beautiful photo was selected for the cover of the spring edition of the Excelcare Voice: a quarterly newsletter highlighting a selection of activities and updates from across our homes.

When Sheila saw her photo she was very excited, and the team congratulated her for her newfound fame! Sheila posed for a picture with the magazine with a joyous smile on her face, and even treated the team to a few autographs!

Lifestyle Coordinator Dionne was the first lucky recipient of an autographed copy, but Sheila is happy to give away a few more for people who may ask!

The summer edition will be coming out shortly, so stay tuned to see who our next cover star is!

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Water Hall Care Home achieve Platinum Status with the Gold Standards Framework

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Cheese and wine tasting at Winifred Dell

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Tilda turns 100 at Queens Oak Care Home

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Facebook Live Feed

This week, the regional judging of our latest competition, The Excelcare Sweet and Savoury Bake-Off took place! This round saw winners from each home go up against other homes in the region to be crowned the winner and go through to the final! After careful deliberation from members of the regional teams, they each chose their winners! Dionne, Lifestyle Coordinator from Water Hall won the regional round in Milton Keynes. Gerry, a resident from Windmill Lodge won the regional round in London. Camelia, Team Leader from St Georges Court won the regional round in Cambridge. Odelia, Lifestyle Coordinator from Okeley won the regional round in Essex. Congratulations to all of the winners! We now look forward to the final round where a group winner will be crowned. This is taking place on the 4th of August in a star-studded ceremony at the Marriott Hotel, so keep an eye out for updates in the coming weeks! Read more: https://www.excelcareholdings.com/news/excelcare-bake-regional-winner-announcement #Excelcare #ExcelcareBakeOff
The Excelcare Wellbeing Lottery provides you with a chance to win £25,000 whilst raising money for the people we care for in the process! To get involved, simply sign up using the link below: https://bit.ly/3j38beX #Excelcare #Care #Lottery #Win #Support
Today is #WorldEmojiDay! Emojis are often used to convey emotions or feelings in a visual way, and have been proven to provide an important tool in care, as they can help to overcome language barriers between residents and the people who care for them. Our favourite emoji is 🦋 as it symbolises positive change and a new start! Share your favourite emoji in the comment section below!
𝗖𝗢𝗩𝗜𝗗-𝟭𝟵 𝗨𝗽𝗱𝗮𝘁𝗲 - 𝗘𝗻𝗴𝗹𝗮𝗻𝗱 𝗺𝗼𝘃𝗲𝘀 𝘁𝗼 𝗦𝘁𝗲𝗽 𝟰 𝗳𝗿𝗼𝗺 𝟭𝟵 𝗝𝘂𝗹𝘆 Following the Health and Social Care Minister Mr. Sajid Javid recent announcement that ‘Freedom Day’ on 19 July will bring an end to restrictions on visitors for care home residents in England, the government’s guidance was updated to allow every care home resident to have ‘named visitors’ to enter the care home for regular visits, with there being no limit on the number of ‘named visitors’ that a single resident can have and no nationally set limit on the number who can visit in a single day. This guidance was set despite Mr. Sajid Javid admitting that cases of COVID-19 are rising and that they will continue to rise significantly; whereby he also said that the NHS are now protected so the lifting of many restrictions could now take place. The changes to the guidance for care home visiting from the 19 July has not taken into account the questions posed by the Independent Care Group, whereby the chair, Mr. Mike Padgham, has rightly expressed concern over relaxing visiting rules, as per the below - He said: “Everyone wants to get life back to normal, but as the Prime Minister said at the start of his announcement, we are ‘very far from the end of dealing with this virus’. Cases are still rising, and people of all ages being looked after in care and nursing homes, as well as in their own homes, remain the most vulnerable to COVID-19. I would therefore say that masks should remain compulsory for all those working in and visiting care settings for the foreseeable future. I also believe that care settings have to remain vigilant and careful around visiting and not let it become a free for all.” 𝗛𝗲 𝗮𝗱𝗱𝗲𝗱: “𝗜𝗻 𝗰𝗮𝘀𝗲 𝗽𝗲𝗼𝗽𝗹𝗲 𝗻𝗲𝗲𝗱 𝗿𝗲𝗺𝗶𝗻𝗱𝗶𝗻𝗴, 𝘄𝗲 𝗵𝗮𝘃𝗲 𝗹𝗼𝘀𝘁 𝟯𝟮,𝟬𝟬𝟬 𝗽𝗲𝗼𝗽𝗹𝗲 𝗶𝗻 𝗰𝗮𝗿𝗲 𝗮𝗻𝗱 𝗻𝘂𝗿𝘀𝗶𝗻𝗴 𝗵𝗼𝗺𝗲𝘀 𝘁𝗼 𝗖𝗢𝗩𝗜𝗗-𝟭𝟵 – 𝘄𝗲 𝗱𝗼𝗻’𝘁 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗹𝗼𝘀𝗲 𝗮𝗻𝘆 𝗺𝗼𝗿𝗲 𝗺𝗼𝘁𝗵𝗲𝗿𝘀, 𝗳𝗮𝘁𝗵𝗲𝗿𝘀, 𝗯𝗿𝗼𝘁𝗵𝗲𝗿𝘀, 𝘀𝗶𝘀𝘁𝗲𝗿𝘀, 𝗮𝘂𝗻𝘁𝘀, 𝘂𝗻𝗰𝗹𝗲𝘀 𝗼𝗿 𝗳𝗿𝗶𝗲𝗻𝗱𝘀.” Within Excelcare our mission throughout COVID-19 has been to keep people as safe as possible, and this remains our focus for your loved ones. With this in mind, we have detailed the latest government guidance below which we believe opens the door to higher risks of infection. The guidance states “Friends and family should be advised that their ability to visit care homes is still subject to the specific circumstances of the care home and those living and working within it. This is likely to mean that the frequency of visits is limited and/or controlled and that it is recommended that the home has an arrangement to enable booking/appointments for visitors. Ad hoc visits cannot be enabled.” SIC Your loved one’s safety is paramount to us. Based on the above, as well as our own internal risk assessments, with cases rising, we need to remain cautious across all of our homes. With this in mind, we will be keeping key protections in place at step 4 from 19th July. 𝗩𝗶𝘀𝗶𝘁𝘀 𝘁𝗼 𝗰𝗮𝗿𝗲 𝗵𝗼𝗺𝗲𝘀 We are happy that there is no limit on the number of ‘named visitors’ that a single resident can have. However, the UK is currently seeing cases of COVID-19 rise on a daily basis. With this in mind we want to do all that we can to keep people as safe as possible and to mitigate the risk of outbreaks within our care homes. We are taking a cautious view given the prevalence of COVID-19 in our communities – therefore we do need to continue to manage visits and the numbers of people visiting our homes by following the below: • Two visitors from the same household can visit at the same time - subject to the visiting arrangements specific to each care home or any local guidance issued by Directors of Public Health. • We will continue to support all care home residents to nominate an essential care giver, who will be able to visit the person, even if they are quarantining. This role is not included within the numbers quoted above. • All visits must be pre-booked to enable us to manage them safely and ensure the appropriate cleaning measures and use of PPE are followed at all times. These visits are offered to named visitors through arrangements such as outdoor visiting, rooms with substantial screens, visiting pods, or from behind windows, as well as visiting loved ones in our designated spaces within the homes. • Where a visit cannot take place in the designated area due to a person’s frailty, it is still important to us that these visits happen. Under these circumstances, a visit can be arranged in the person’s room, which we will support and encourage. Please note that more than 2 visitors in a person’s room at any one time is difficult to manage – due to air circulation increasing the risk of infection. • We require proof of a negative COVID-19 test before a visit can take place. We need visitors to continue to upload the result of the LFD test carried out at home onto both our portal and the NHS Track and Trace. The home’s administration team will share this link with you if you do not already have it. In exceptional circumstances where a person cannot use the portal, a member of the care home team will provide support in carrying out the test prior to the visit. Please note that there will be up to a 30-minute wait, outside of the home, whilst the test result appears. • All visitors to a care home are required to continue to follow Excelcare guidance on infection prevention and control measures: wearing PPE and keeping social distance from other residents, visitors, and team members. This includes wearing a mask at all times within the care home. Each care home's capacity is different and local COVID-19 prevalence will be taken into account - we remain vigilant as England opens and therefore a flexible approach to care home visiting is important. All our plans are subject to local Variants of Concern prevalence and local Public Health guidance. We see the number of COVID-19 cases rising across counties currently, so what we do and how we do it, will be further determined by local information. Please contact the home for more detail on what is happening locally. For more information, please read our FAQ document by clicking here: https://bit.ly/Excelcare-FAQ 𝗩𝗶𝘀𝗶𝘁𝘀 𝗼𝘂𝘁 𝗼𝗳 𝗰𝗮𝗿𝗲 𝗵𝗼𝗺𝗲𝘀 • In most cases, residents who go on a visit out of a care home will no longer need to quarantine for 14 days when they return. Residents returning from high-risk visits out of the care home, such as an overnight stay in hospital, or to attend a large gathering, will still be required to quarantine on return to the home. • Decisions on risk will be made collaboratively, following a risk assessment by the care home. This will consider the number of cases locally, the risk rating of the visit out and the person’s ability to quarantine on return. We would like to take this opportunity to thank you for your ongoing support, our teams have loved the kind messages of thanks and encouragement, so please do keep these coming as we face into a winter none of us have encountered before. Please contact covid19helpline@excelcareholdings.com with any queries you may have.
Join us tonight at 6:30pm for the next webinar in our series of monthly webinars discussing dementia! Our webinar, hosted by Director of Care Quality & Transformation Samantha Crawley, will offer an open discussion around caring and supporting someone with dementia. You can join us for topics such as: • Living with dementia • Sharing experiences; a Q&A session • Effective communication • How to support your loved ones with confidence • Working in partnership If you would still like to sign up, you can do so, before 12 noon here: https://forms.gle/fewXWnxv5LesZ2ip6
Could £25,000 save your summer plans? By signing up to the Excelcare Wellbeing Lottery, you could win this staggering amount of money. By pledging just £1 per week, you could be a lucky winner! 50% of proceeds go towards Excelcare’s Wellbeing Fund – to help the people living in our care homes live life to the fullest! Click here to sign up!: https://bit.ly/3j38beX
Tomorrow, Rajiv (Operations Support Manager) is celebrating his 40th birthday! His colleagues at Windmill Care Home - Excelcare marked the occasion today with a party in the garden, but we’d like to take the time to raise a glass too and wish you a brilliant birthday! We hope you have a great day, From everyone in the Excelcare Family
Castlemead Court is getting in the football spirit and cheering on our National Team as they head for the finals of #EURO2020 Team members and residents are very excited to see if England can bring it home after all these years! #Excelcare #Carehome #ComeOnEngland #ItsComingHome
Have you signed up for our free webinar, taking place on Wednesday? On Wednesday 14th July at 6:30pm, Samantha Crawley (Director of Care Quality & Transformation) will be hosting a free webinar, titled ‘Let’s Discuss Dementia’. This webinar will offer an open discussion as we focus on those living with dementia and how their loved ones who care for them can work in partnership to support them in their day-to-day lives. Follow the link here to register: https://forms.gle/MKnU42qiud61BQcf9
ANNOUNCEMENT – CHANGE OF DATE Due to an unexpected medical appointment our free ‘Let’s Discuss Dementia’ webinar has had to be moved from this Thursday 8th July to next Wednesday 14th July. We apologise for this last-minute change, but look forward to welcoming you next Wednesday, as we have an open and honest conversation around dementia. If you had registered for this event already, then you have an automatic space for this new date and will be emailed a link to join closer to the event. If you still wish to register, we still have some places available! You can follow this link here to sign up for more information: https://forms.gle/spPpyM8zizUa4dqP9 Thank you for your cooperation. We look forward to talking to you on Wednesday!
Do you want to be in with the chance of winning £25,000 this month? By pledging just £1 per week to the Excelcare Wellbeing Lottery, you could be a lucky winner! 50% of proceeds go towards Excelcare’s Wellbeing Fund – to help the people living in our care homes live life to the fullest! Click here to sign up!: https://bit.ly/3j38beX
Former TOWIE star, Billie Shepherd has raised smiles across the Excelcare group as blossoming bouquets were delivered to each of our care homes with the help of floristry and event owner, Fatma of Cupid Creative Read more: https://www.excelcareholdings.com/news/flowers-billie-shepherd-bring-smiles-around-group
#GladtoCareWeek is being celebrated across the UK, which is all about honouring frontline teams and those who work in social care. The last year has been challenging for everyone, especially for the people working in the NHS, emergency services and social care sector, so we’ll be honouring all of their hard work this week! Each of our care homes will be posting updates throughout the week along with reasons why they are glad to care! Keep an eye on our social pages for updates! #Excelcare #Care #Family #Celebrate #Frontline
This month, we’re celebrating #GoodcareMonth, which focuses on inspiring people to consider social care as a great career choice while showcasing the great work people who work in care do each and every day. In spirit of raising the profile of carers, we would like to share a case study about Amm and how she used her experience in the hotel industry, to make a positive change to the people living at Okeley Care Home. Please click the link below to read about her journey. https://bit.ly/3jQ55f5
The first round of the Excelcare sweet and savoury bake-off came to close this week, as homes around the group announced their winners, who will now go head-to-head in the regional round! We’ve seen some wonderful entries from many talented residents and team members, here are some of our favourites so far! Which one would you like to try? #ExcelcareBakeOff #Excelcare #Care #HiddenTalents #Sweet #Savoury
Have you signed up for our free webinar, taking place next Thursday? On Thursday 8th July at 6:30pm, Samantha Crawley (Director of Care Quality & Transformation) will be hosting a free webinar, titled ‘Let’s Discuss Dementia’. This webinar will offer an open discussion as we focus on those living with dementia and how their loved ones who care for them can work in partnership to support them in their day-to-day lives. Follow the link here to register: https://forms.gle/6is8uZnf6rLnUyRB9
This month is #TalkToUsMonth, with a focus on helping people to become better listeners and take the time to hear people’s thoughts and learn about what makes them happy. Here at Excelcare, we understand the importance of listening to people and supporting their individuality and choices, in collaboration with their loved ones. Throughout July, we’re encouraging you to sit down with a loved one and take the time to listen to what they have to say. You never know, you may learn something new about them!
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • I cannot speak highly enough of the staff who care for my mother. I visit regularly and they are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. It is spotlessly clean with good food and excellent care given by devoted staff. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident

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