We've been blown away by the community support we have received here at Excelcare. People have been kindly volunteering their time and generously donating to homes who are in need of supplies. Claire, the Regional Recruitment Lead in Essex, sent out a plea yesterday for local people to donate any essential items they could to help. It wasn't long before she received a variety of offers, from people willing to donate face masks, gloves and some special items for the residents. So many people got in touch to help, that Claire was able to split the products she collected and share them with Excelcare homes across the region. 7-year-old Ruben, who's mum donated the facemasks, created a colourful rainbow picture to put a smile on the resident's faces. Postman, Alex, came to collect the items later in the day, which are now on their way to Excelcare homes across the region. We're incredibly grateful for all the support we have received and that is still being offered by members of the community. Thank you all for helping us to tackle this outbreak head-on and keep our team and residents safe in the process. If you are based in Essex and would like to support your local Excelcare home, please get in touch with claire.bedlow@excelcareholdings.com

Has the outbreak of COVID-19 affected your job, or your income? Sadly, this difficult and uncertain time has left many people without job security and with little clarity about the coming weeks and months. If your career has been affected by the pandemic, Excelcare may be able to help! We currently have temporary roles available in our care homes based in Cambridge, Essex, London and Milton Keynes, for Carers, Nurses and Catering and Domestic Assistants! Each of these roles play an important part in supporting older people, who are most vulnerable to the COVID-19 virus. We are a family owned and operated organisation, so we're looking for people who genuinely want to help with care and compassion, and become a part of our extended family. Please get in touch if you are looking for a temporary role with: - Flexible hours to help suit your schedule - A committed and friendly team - A highly rewarding role in helping the most vulnerable members of society - No experience necessary "We're all in this together" Email: recruitment@excelcareholdings.com Website: www.careers.excelcareholdings.com

PRIMROSE CROFT CARE HOME PRESENTS RYAN HORNETT: SWING VOCALIST PERFORMING LIVE ACROSS FACEBOOK Friday 27th March 2020 @ 14:30pm TUNE IN HERE: https://www.facebook.com/HornettSwing Our very own Ryan Hornett: Swing Vocalist invites all of our care homes to an afternoon of Swing! Ryan is part of the Buchan Hub and works at various Excelcare Care homes within the Cambridge Region. He is also a professional 1940’s Swing singer, check out his website here: https://www.hornettswing.com/ Currently locked down at Primrose Croft, he knows that we all need a little entertaining during these difficult times. With outside entertainers unable to come into our care homes to entertain everyone due to the COVID-19 outbreak Ryan has decided to live broadcast his Swing set from Primrose Croft Care Home through his Facebook page (linked above). He invites all our care homes to tune in and come together both locally from within your homes and across the internet too! He invites all our Excelcare Homes, along with anyone else who would like to join in to come together both from within our homes and across the internet! This is another inspirational example of our dedicated team members going the extra mile and sharing their wide-ranging skills to brighten people’s days during these difficult times. Check the poster for more details on how to get involved.

𝗧𝗼𝗻𝗶𝗴𝗵𝘁 𝗮𝘁 𝟴𝗽𝗺, 𝗳𝗮𝗺𝗶𝗹𝗶𝗲𝘀 𝗮𝗻𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝘄𝗶𝗹𝗹 𝗯𝗲 𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝘀𝗵𝗼𝘄 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗰𝗮𝗿𝗲𝗿𝘀. We ask that as families and friends of Excelcare, you join us in showing our appreciation for all who are working in health and social care with a national applause for their compassion and hard work. Please share your photos and messages with us below to send on to our care teams, so that we can show them just how much they are appreciated! #clapforourcarers

We are hiring: Bank Care Assistants, Histon, Cambridgeshire, £9.35 to £9.65 p/h. Interested?

Home Manager at Primrose Croft, Ruby, joined Excelcare in 2004. She is valued part of the home, is popular with team members and residents alike so they were sad to wave on her way today as she heads into retirement. Thank you for your 16-year commitment to Excelcare Ruby, we wish all the best and a long and healthy retirement.

Inspiring Words during difficult times. Author: Unkown.

UK Supermarkets Covid-19 Policies. Please find a complete list below of current supermarket restrictions and hours for vulnerable and elderly shoppers

Another #proudmoment, 🎉well done 🎉to the whole team at Etheldred Care Home in #Cambridge we are extremely proud of you all. Check out the full post sharing their success below 😃

During uncertain times kindness and compassion can make a huge difference to those we care for. Learn more about what you can do to look after yourself and others below: https://bit.ly/2UsHp1Y

Carehome.co.uk, the UK’s leading care home site, has announced its list of top 20 care homes in regions across the UK, as well as a top 20 list of care providers. We’re pleased to announce that as well as winning two top 20 spots for Westport and Etheldred House, we also placed in the ‘Top 20 Large Care providers of the year’ category. This celebrates and honours the work of team members across the group and cements Excelcare as a leading care provider. The results are judged based on the feedback, reviews scores and comments from approved reviews submitted through their website. The reviews come directly from residents and their relatives, so each award is based on the positive feedback received by service users and with an average group review score of 9.4 out of 10, Excelcare managed to secure a spot in the national top 20! This not only honours the work and efforts of individual homes in their regions, but the work, partnerships and impactful schemes that we host across the whole of the Excelcare Group. With widespread uncertainty in the UK and changes to the way we operate on a daily basis, it’s pleasing to step back and celebrate the efforts and achievements of the Excelcare family. Sam Manning, Excelcare’s Chief Operating Officer, said this in response, “We’re delighted to have won a top 20 provider award with carehome.co.uk. This comes as a result of the collaborative efforts of team members at the care homes, their regional leads and the core team at head office. This truly reflects the thought, care and consideration that goes into our work on a daily basis and with the current uncertainty and climate, it’s a welcome cause for celebration!” We would like to thank the residents, family members and visitors who have all taken the time to review our services and leave positive reviews about their experiences – we couldn’t have done it without you! #excelcare #family #pround #proudmoment #achievement

Carehome.co.uk, the UK’s leading care home site, has announced their list of top 20 care homes in regions across the UK, as well as a top 20 list of care providers. The annual awards honour care providers who have had consistent, positive feedback through certified reviews on the site. The reviews come directly from residents and their relatives, so each award is based on the positive feedback received by service users. The regional top 20 awards cover all areas of the UK, meaning each care home has the chance to feature as one of the best available locally. This opens opportunities to get national recognition for care homes that exceed within their region. Today, the results of the regional and group awards were announced and we’re pleased to say that Westport Care Home is a winner! This comes as a huge testament to the hard work and consistency of care provided by the team as they also featured in the list last year. With widespread uncertainty in the UK and changes to the way we operate on a daily basis, it’s pleasing to step back and celebrate the efforts and achievements of not only Excelcare team members, but care workers all over the country. Denise Marks, Home Manager at Westport, said this in reaction to the announcement, “We are so proud to have achieved a top 20 care home award and would like to thank everyone that took the time to leave us a review. We pride ourselves as a small home to make sure that people can live as they want to and see us as an extension from leaving their own home. We strive to enable people to remain as independent as possible whilst creating a safe environment for them. I am so proud of all of my team’’ Celebrations continue at Excelcare, as we also secured a coveted spot in the ‘Top 20 Large Care providers of the year’ category. This not only honours the work and efforts of individual homes in their regions but the work, partnerships and impactful schemes that we host across the whole of the Excelcare Group. We’re incredibly proud of these achievements and although it feels against the grain to celebrate during this period, it’s important to recognise and support the life-changing work and achievements of our dedicated teams. We would like to thank the residents, family members and visitors who have all taken the time to review our services and leave positive reviews about their experiences – we couldn’t have done it without you! #excelcare #carehomes #proud #teamwork #awards #westport #london

We would like to share with you a message from our Head of Business Improvement, Samantha Crawley as she shares her recent experience of how the team in a London care home and herself, were reminded of why we are in the care industry and the importance of ensuring residents and relatives anxieties are reduced through knowing that Mr Bailey is at the forefront of a truly caring and inspiring Excelcare family.

Dear Excelcare-family Over the last week; we have been blown away with the coming together of everyone supporting to implement coronavirus processes and new ways of working to reduce risks. All being doing in conjunction will ensuring our residents wellbeing and safety is paramount during the uncertainty of the full impact that the coronavirus, will have on our care homes. It is a testimony to having such wonderful, dedicated individuals; those individuals being each of you! You each work incredibly hard and create such fabulous environments for our residents; you really do display a Supercalifragilistic family set-up. Ozzie and I wanted to show our heart full thanks to each of you and to reaffirm what an amazing difference you make to people’s lives, not only to your residents but also their immediate family, who are comforted knowing their loved one is in your capable and caring hands especially during the difficult times, over the coming weeks. We truly believe that through working together along with good hygiene and a caring attitude we can beat coronavirus! Thank you to each of you, for always being supportive and going above and beyond. Yours sincerely Sam Manning Chief Operating Officer

𝗡𝗼𝘃𝗲𝗹 𝗰𝗼𝗿𝗼𝗻𝗮𝘃𝗶𝗿𝘂𝘀 (𝗖𝗢𝗩𝗜𝗗-𝟭𝟵) – 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲 𝗳𝗼𝗿 𝘃𝗶𝘀𝗶𝘁𝗼𝗿𝘀 Further to the lockdown announcement made by the government; we have made the decision to close all Excelcare homes to all visitors until further notice. We understand that this is a worrying time for all, but please be assured that our committed and dedicated staff will ensure that your loved one is kept safe and cared for; whilst ensuring that their wellbeing is at the forefront of the service we provide. Please note that our homes have put in place other ways of keeping in touch with you; this may include for example phone; text messages; WhatsApp; post; email; Skype; FaceTime and social media - each of our homes have implemented different measures based on the feedback obtained and will regularly review this to ensure it is the best form of communication for all. Please do not hesitate to contact the Home Manager of your relatives home, for any queries that you may have; alternatively please feel free to contact our head office support team by email on covid19helpline@excelcareholdings.com. Thank you for your continued support. Osman Ertosun Chief Executive Officer