Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

Our Family, Caring for Yours

Excelcare is a leading, family-run company with 33 warm and welcoming care homes and a compassionate homecare service, situated amongst local communities within Cambridge, Essex, London and Milton Keynes. Since 1989, we have supported people to lead a high quality of life, delivering person-centred care that is as individual as the individuals we care for with empathy, kindness and respect.

We're still welcoming new residents

To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us.
Please click here to see our latest news and information with regards to COVID-19.

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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


Our Care Homes

Select your location and required service to find your care home

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Get In Touch

We are here to help. Whether you're looking for care for yourself or a loved one, or just seeking general advice, we appreciate the importance of getting it right the first time. Get in touch with our team today for a friendly discussion.

Contact Us

Services

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Recent News

Ann and Maureen form a tight-knit friendship at Aliwal Manor

The people living at Aliwal Manor Care Home in Cambridge really enjoy a game of Bingo. However, the bag that the used to hold…

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Ginger celebrates his 60th wedding anniversary at St Georges Court

Recently, Ginger – a resident of St Georges Court Care Home in Cambridge – celebrated his 60th wedding anniversary to his wife…

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Joyce celebrates her 92nd birthday at Castlebar Care Home

This week, the people of Castlebar Care Home celebrated Joyce’s 92nd birthday!

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The scrapbook of memories at Abbot

The team at Abbot Care Home in Essex are always looking for fun, innovative ways to keep the people living there entertained and…

Read More

Facebook Live Feed

26 Feb 2021
26 Feb 2021
26 Feb 2021
26 Feb 2021
For day five of the #ExcelcareDailyClap, we are celebrating our Kitchen teams. These teams are responsible for providing delicious and nutritious meals to the people we care for daily. Ingredients are delivered fresh or grown in the gardens of the care homes by residents, making for mealtimes that everyone enjoys. Their support to cooking and baking activities, as well as individual milestones, doesn’t go unnoticed. So today, the Excelcare Family will be clapping for you all. If you or anyone you know is looking for a role in the care industry and would like to become a Chef here at Excelcare, please follow the link to our careers site below. https://careers.excelcareholdings.com/ #Excelcare #Carehome #Kitchen #Love #Clapping #Role
25 Feb 2021
We are hiring: Nanny Housekeeper, London, Greater London, £12.50 to £12.50 p/h. Interested?
25 Feb 2021
25 Feb 2021
25 Feb 2021
For day four of the #ExcelcareDailyClap, we are celebrating our Housekeeping and Laundry teams. These team members play an important role in keeping our homes and residents looking and feeling good each and every day. They not only ensure the environment is safe, clean and looking great, but also washing and ironing the clothes people wear on a daily basis. It’s an important role that can sometimes be overlooked, but we recognise all the hard work they do. The Excelcare family will be sharing a round of applause for them today. If you or anyone you know is looking for a role in the care industry and would like to become a Housekeeper or part of the laundry team here at Excelcare, please follow the link to our careers site below. https://careers.excelcareholdings.com/ #Excelcare #Carehome #Carers #Domestic #Love #Clapping #Role
24 Feb 2021
24 Feb 2021
For day three of the #ExcelcareDailyClap, we are celebrating our Carers. These incredible people take care of the people who live in Excelcare homes by supporting their wellbeing. Assisting them with daily activities, granting their wishes and making their lives as comfortable and enjoyable as possible. Their life-changing work has been especially appreciated during the challenging times so the Excelcare family will be sharing a round of applause for you today. If you or anyone you know is looking for a role in the care industry and would like to become a Carer here at Excelcare, please follow the link to our careers site below. https://careers.excelcareholdings.com/ #Excelcare #Carehome #Carers #Support #Love #Clapping #Role
23 Feb 2021
Across the Excelcare group over the last couple of weeks, we have been taking part in the Walk of Hope. A fundraising activity inspired by the incredible efforts of Captain Sir Tom Moore. Residents and team members have been doing laps of their local area, home or garden spaces to help raise money for the Excelcare Benevolent Fund, a charity set up to support team members and their immediate family should they find themselves in need through reasons of ill health or bereavement. To find out how each home took part and how many laps we managed to complete, click the link below. https://bit.ly/3pN50rR
23 Feb 2021
We are hiring: Care Home Manager, Cambridge, Cambridgeshire, £55000 to £60000 p/a. Interested?
23 Feb 2021
We are hiring: Deputy Care Home Manager, Bletchley, Buckinghamshire, £50000 to £50000 p/a. Interested?
23 Feb 2021
We are hiring: Deputy Care Home Manager, Great Linford, Buckinghamshire, £50000 to £50000 p/a. Interested?
23 Feb 2021
For day two of the #ExcelcareDailyClap, we are celebrating our Nurses. These special people play an important daily role in caring for the people who live in our homes. Our Nurses have been going above and beyond during the pandemic to provide extra support to residents, while following their tailored care plans to ensure personal wellbeing is maintained. Without these important people we wouldn’t be where we are today. The Excelcare family will be sharing a round of applause for you today. If you or anyone you know is looking for a role in the care industry and would like to become a Nurse here at Excelcare, please follow the link to our careers site below. https://careers.excelcareholdings.com/ #Excelcare #Carehome #Nurses #RGN #Support #Love #Clapping #Career
22 Feb 2021
22 Feb 2021
For day one of the #ExcelcareDailyClap, we are celebrating the people who live in our care homes and their families. These special people have been so supportive through the pandemic. Standing by the tough decisions we have had to make, with many offering a helping hand whenever they can. We hope to see you all reunited again soon, but until then, we’ll all be clapping for you today. #Excelcare #Carehome #Family #Support #Friends #Relatives #Love #Clapping
22 Feb 2021
From Monday 22nd February to Friday 5th March we will be dedicating each day to clap for the people who have supported us during the COVID-19 pandemic. After the incredible support, dedication and commitment shown to the people we care for, we’d like to take the time to say thanks and show our appreciation to each of the people who have helped us get this far. Updates about the people we will be clapping for will be shared over the next two weeks, so please join us as we say thanks to residents, their families and friends and our dedicated team members across the Excelcare family.
19 Feb 2021
We are hiring: Residential Unit Manager , Harlow, Essex, £28000 to £28000 p/a. Interested?
19 Feb 2021
19 Feb 2021
18 Feb 2021
We are hiring: Nurse Unit Manager, Harlow, Essex, £50000 to £50000 p/a. Interested?
18 Feb 2021
18 Feb 2021
17 Feb 2021
17 Feb 2021
Love was in the air in Cambridgeshire this weekend! Each of the homes pulled out all the stops to make the people living in them feel as special as possible this Valentines Day. Read more here: https://www.excelcareholdings.com/news/valentines-themed-activities-spread-love-across-cambridgeshire
16 Feb 2021
We are hiring: Care Assistant, Maldon, Essex, £9.39 to £9.68 p/h. Interested?
16 Feb 2021
We are hiring: Lifestyle Activities Coordinator, Huntingdon, Cambridgeshire, £9.94 to £10.56 p/h. Interested?
16 Feb 2021
We are hiring: Care Assistant, Lower Sydenham, Bromley, Greater London, £9.27 to £9.75 p/h. Interested?
16 Feb 2021
16 Feb 2021
Happy Pancake Day! Pancake day has crepe'd up on us once again and to celebrate, our Hospitality Lead, Andy Seal has kindly made a video showing you all how to make the perfect pancake!
15 Feb 2021
We are hiring: Deputy Care Home Manager, Brixton, Greater London, £50000 to £50000 p/a. Interested?
15 Feb 2021
15 Feb 2021
12 Feb 2021
We are hiring: Care Home Clinical Development Lead, Bromley, Bromley, £50000 to £55000 p/a £5,000 Car Allowance. Interested?
12 Feb 2021
We are hiring: Care Home Service Improvement Lead, Bromley, Bromley, £50000 to £55000 p/a £5,000 Car Allowance. Interested?
12 Feb 2021
We are hiring: Interim Care Home Quality Assurance Auditor, Bromley, Bromley, £48000 to £48000 p/a 5,000 Car Allowance. Interested?
12 Feb 2021
12 Feb 2021
We are hiring: Business and Partnerships Development Manager, Maldon, Essex, £45000 to £50000 p/a £5,000 Car Allowance. Interested?
12 Feb 2021
We are hiring: Resourcing Recruitment Officer , Bromley, Bromley, Greater London, £35000 to £40000 p/a. Interested?
10 Feb 2021
We are hiring: Finance and Income Administrator (Temporary), Bromley, Bromley, Greater London, £23000 to £25000 p/a. Interested?
10 Feb 2021
10 Feb 2021
Throughout the past year and the many challenges we have faced, we have all looked for something to keep our spirits high, and spread positivity and hope for a brighter future. In the UK and across Excelcare homes, one positive movement that helped to keep people inspired was taking part in the ‘Rainbows of Hope’ movement. To extend this positive approach further afield, as a group we created our own Rainbow of Hope video, featuring residents and team members from each of our care homes, as they shared their own motivational messages. Watch the video below.
10 Feb 2021
9 Feb 2021
9 Feb 2021
We are hiring: Deputy Care Home Manager, Bletchley, Buckinghamshire, £50000 to £50000 p/a. Interested?
9 Feb 2021
We are hiring: Deputy Care Home Manager, Great Linford, Buckinghamshire, £50000 to £50000 p/a. Interested?
9 Feb 2021
As we strive closer to normality, we continue to support the rollout of the COVID-19 vaccine. We’re proud to say 82% of the people we care for have successfully received their first dose and 50% of our team were vaccinated within the first four weeks of it becoming available. Residents and team members have come together to share their thoughts about the vaccine and the positivity it has brought. These clips have been collated and made into a video which can be viewed below. #Excelcare #Carehome #Support #Vaccine #Care #Health #Love
9 Feb 2021
Despite the unprecedented challenges, hurdles and restrictions we have faced over the last year, our vision has not changed. At Excelcare, we will always continue to put the individual needs of the people we care for first. Our person-centred approach and the family values instilled in us, ensures everyone in the Excelcare family is listened to, their needs are met, and their health and safety remains paramount. These values stem back to our roots, where our individualised approach was inspired by Mr Bailey, an inspirational gentleman who we were very lucky to meet; we would like to share his story with you, as told in the video below. https://youtu.be/JBnTpLmUCJs #Excelcare #Carehome #Vision #PersonCentred
9 Feb 2021
We are hiring: In-House Solicitor, London, Greater London, Salary according to experience. Interested?
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. It is spotlessly clean with good food and excellent care given by devoted staff. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • I cannot speak highly enough of the staff who care for my mother. I visit regularly and they are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident

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