Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

We're still welcoming new residents

To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us.
Please click here to see our latest news and information with regards to COVID-19.


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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


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Recent News

Residents of Queen’s Oak celebrate National Hat day

The 15th of January was spent celebrating National Hat Day at Queen’s Oak Care Home. The team encourage the people who live…

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Peter sits down for a reminiscence session with Pearl

Peter is a resident of Hunters Down Care Home in Cambridge and recently enjoyed reminiscing with Lifestyle and Wellbeing Lead,…

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Castlebar residents tour the Museum of London via Zoom

Throughout the pandemic, the people living at Castlebar Care Home have been enjoying lots of Zoom calls with their loved ones,…

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Kristine wins ‘Employee of the month’ at Hunters Down

Across the Excelcare group, each care home celebrates the incredible efforts of the team members working in each by hosting an…

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We are hiring: Bank Senior Care Assistant, Cambridge, Cambridgeshire, £10.15 to £11.11 p/h. Interested?
We are hiring: Bank Care Assistant, Cambridge, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Bank Care Assistants, South Benfleet, Essex, £9.39 to £9.68 p/h. Interested?
We are hiring: Care Assistant (Nights), Chelmsford, Essex, £9.39 to £9.68 p/h. Interested?
Our team is dedicated to providing the highest quality of care possible, with focus on dignity, freedom of choice and supporting people to live as independently as possible. If you or your loved one require a welcoming care home where laughter and engaging activities are a key daily focus, please visit www.excelcareholdings.com or email info@excelcareholdings.com for a friendly chat around your requirements.
We are hiring: Care Assistant (Nights), Brentwood, Essex, £9.39 to £9.68 p/h. Interested?
We are hiring: Bank Care Assistant, Cambridge, Cambridgeshire, £9.44 to £9.75 p/h. Interested?
We are hiring: Bank Care Assistant, Milton Keynes, £9.44 to £9.75 p/h. Interested?
We are hiring: Bank Care Assistant, London, £9.27 to £9.75 p/h. Interested?
We are hiring: Bank Care Assistant, Essex, £9.39 to £9.68 p/h. Interested?
We are hiring: Care Assistant, London, Greater London, £9.27 to £9.75 p/h. Interested?
We are hiring: Care Home Support Roles, Milton Keynes, Unspecified. Interested?
We are hiring: Care Home Support Roles, Cambridge, Cambridgeshire, Unspecified. Interested?
We are hiring: Care Home Support Roles, Essex, Unspecified. Interested?
We are hiring: Care Home Support Roles, London, Unspecified. Interested?
We are hiring: Bank Care Assistant, Chelmsford, Essex, £9.39 to £9.68 p/h. Interested?
We are hiring: Bank Care Assistant, Harlow, Essex, £9.39 to £9.68 p/h. Interested?
As the COVID-19 vaccinations continue to roll out across the UK, we would like to share some helpful guidance from Public Health England. The guidance covers information for pregnant people, older adults and people who work in health and social care. Please feel free to share this information if you know someone who may find it helpful. - PHE Covid-19 what to expect after your vaccination - https://bit.ly/3nH2pOQ - PHE Covid-19 vaccination pregnancy leaflet - https://bit.ly/3qhqSfC - PHE Covid-19 vaccination older adults leaflet - https://bit.ly/3oFKARR - PHE Covid-19 vaccination Social Care Staff leaflet - https://bit.ly/3nEMFw2
We are hiring: Events Coordinator, Bromley, Bromley, £25000 to £25000 p/a £2500 Car Allowance. Interested?
We would like to share this helpful guidance around what to do are self-isolating at home after testing positive for COVID-19, which includes some tips about what you can do to support a speedy recovery. Please feel free to share this information if you feel it will benefit or reassure someone you know. Download the guidance here: https://bit.ly/38CGIvm
Excelcare’s CEO, Osman ‘Ozzie’ Ertosun stepped up to receive the first dose of his Excelcare - Ozzie Vaccination.jpgCOVID-19 vaccination this weekend. With the pandemic creating many challenges over the last year, Ozzie wanted to lead the way and encourage others to book their vaccine to help protect themselves and the lives of the people they support, their families and also their colleagues. The vaccines are being rolled out across the UK in order of priority, with older adults, frontline health and social care teams and care home residents being amongst the first to be offered the vaccine. As a leader in the health and social care sector, Ozzie wanted to actively support the rollout of the vaccine and keep himself and others protected, while encouraging team members across the group to take this important step. Read more: https://www.excelcareholdings.com/news/excelcare-ceo-ozzie-leads-way-covid-19-vaccination #Excelcare #Carehome #Vaccine #Protect #Support #Health #Family
We’re proud to say Samantha Crawley (Head of Business Improvement and Louise Bouthemy (Regional Quality and Risk Manager) were among the team members to get the first dose of the COVID-19 vaccine today. We’re delighted to be able to support the rollout of the vaccine as we take steps to protect our team members and residents against Coronavirus. “We are both honoured to be among some of the first of our London team to receive their vaccinations. These vaccinations are a sign of hope and progress, and hopefully the beginning of the end of such an unprecedented period,” said Samantha. Click the link below to read the story in full: https://www.excelcareholdings.com/news/london-team-members-begin-covid-19-vaccination-process
Today we’re celebrating the birthday of a musical icon for many people living in our homes, Elvis Presley. Elvis’ music continues to delight many people living in our homes and brings back happy musical memories connected to his songs. Join our celebrations today by playing your favourite Elvis songs, dancing along and reminiscing. #Excelcare #Carehome #Elvis #Birthday #Music #Icon
Dear Excelcare family, It’s been a rough past year for everyone and seeing the back of 2020 is, we’re sure, a relief for many of us. This year has been one of challenge, hard work, and most definitely an emotional rollercoaster for us all, but we need to be grateful for life, as sadly not everyone made it this far. We need to be mindful that not all storms come to disrupt our lives, some come to help clear our paths and if everything was perfect, we would never learn nor grow. So whilst the last year has been a time of difficulty, it has also seen great change. We have each grown, innovated, taken risks, and dealt with tough times; and for that we should thank 2020 for inspiring us to keep pushing to try and make a difference. Shortly, we will enter the new year with renewed hope and opportunities and together we will continue to beat Coronavirus. Thank you for being the gold at the end of our rainbow, stay strong and most definitely continue to be supercalifragilisticexpialidocious. Wishing you and your loved ones a bright happy new year. Best wishes, Ozzie & Sam x
Another Christmas season in Cambridge meant another visit from the Cambridgeshire volunteer bikers, and this year four of our homes were lucky enough to be on the list. The Cambridgeshire volunteer bikers are, in their own words, “a group of older, more responsible motorcyclists, who ride together and marshal local bike events.” They have become a much-loved part of the Cambridge scene as every Christmas they dress up as Santa Claus and get on their motorbikes to deliver mince pies to local care homes in Cambridge. It has become a tradition amongst Cambridgeshire communities to watch as they go by and wave to them. Unfortunately, this year the two weekends that the volunteer bikers had dedicated to their cause came with incredibly unkind weather. The first weekend was extremely foggy and the second filled with non-stop rain. However, the bikers were adamant that they would still continue their route, as they knew that everyone needed that Christmas cheer this year now more than ever before. Read more here: https://www.excelcareholdings.com/news/cambridgeshire-volunteer-bikers-surprise-some-local-homes
This evening at 6pm, join the Excelcare family and ring a bell from your doorstep to help spread some Christmas magic! We will be making some noise for our amazing teams on the frontline, their families both young and old, as well as the people who live in our care homes who are so dear to us, and their loving families too! #ChristmasMagic2020 #ExcelcareXmas2020
𝗨𝗽𝗱𝗮𝘁𝗲 𝗼𝗻 𝗩𝗶𝘀𝗶𝘁𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝗛𝗼𝗺𝗲𝘀 – 𝟮𝟯𝗿𝗱 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟬 Following the government Conference which took place on 23rd December; further areas of England will go into a Tier 4 lockdown from Boxing Day (26th December). When addressing visitations to care homes located in areas up to and including Tier 4, the government advise the following – 𝗩𝗶𝘀𝗶𝘁𝘀 𝘁𝗼 𝗰𝗮𝗿𝗲 𝗵𝗼𝗺𝗲𝘀 𝗰𝗮𝗻 𝘁𝗮𝗸𝗲 𝗽𝗹𝗮𝗰𝗲 𝘄𝗶𝘁𝗵 𝗮𝗿𝗿𝗮𝗻𝗴𝗲𝗺𝗲𝗻𝘁𝘀 𝘀𝘂𝗰𝗵 𝗮𝘀 𝘀𝘂𝗯𝘀𝘁𝗮𝗻𝘁𝗶𝗮𝗹 𝘀𝗰𝗿𝗲𝗲𝗻𝘀, 𝘃𝗶𝘀𝗶𝘁𝗶𝗻𝗴 𝗽𝗼𝗱𝘀, 𝗼𝗿 𝗯𝗲𝗵𝗶𝗻𝗱 𝘄𝗶𝗻𝗱𝗼𝘄𝘀. Therefore, all booked screened visits will go ahead as previously advised, across all Excelcare homes, regardless of Tier. People are advised not to enter Tier 4 areas and travel outside of Tier 4 is not permitted, except for work purposes. We kindly ask that this guidance is followed when visiting our care homes. The following areas are currently under Tier 4 restrictions: • Kent • Buckinghamshire • Berkshire • Surrey (excluding Waverley) • The boroughs of Gosport, Havant, Portsmouth, Rother and Hastings • All 32 London boroughs and the city of London • Bedford • Central Bedfordshire • Milton Keynes • Luton • Peterborough • Hertfordshire • Essex (excluding Colchester, Uttlesford and Tendring) The following areas will be escalated to Tier 4 from Boxing Day (26th December) onwards: • Sussex • Oxfordshire • Suffolk • Norfolk • Cambridgeshire • Areas of Essex not already in tier four • Waverley in Surrey • Hampshire - including Portsmouth and Southampton but with the exception of the New Forest Thank you for your continued support. As always should you have any questions relating to our approach to COVID-19, or would like to request any further information, please email our dedicated team at covid19helpline@excelcareholdings.com. 𝗢𝘀𝗺𝗮𝗻 𝗘𝗿𝘁𝗼𝘀𝘂𝗻 Chairman/CEO
It goes without saying that the past year has been very challenging for all, both professionally and personally having to adapt to so many changes to our ways of working and our ways of life. Amid the uncertainty and the obstacles that this year has brought, being able to see so many meaningful and positive social media posts, stories, photos and videos of all the wonderful things taking place daily within the Excelcare-family, are inspiring and have truly made a difference to our residents and their families. As Christmas is often a time for reflection, we wanted to recall some of the ways that you have all stepped up to the fight against COVID-19, but there simply are too many for us to list or to be able to select just a few, and that in itself evidences the significant contribution each of you have played; each of you are true heroes with hearts of gold . Excelcare is positioned well to navigate through the challenges that lay ahead, but that is only because of your efforts, commitment and compassion. And we hope that each of you are proud of your personal achievements, however big or small you might consider them to be. Holidays and celebrations may have been put on hold this year, but small acts of friendship and kindness, to our residents, friends, relatives, neighbours and colleagues - have had a bigger impact and created forever-lasting special memories. Whilst it is not Christmas carols, we feel that our ‘Rainbow of Hope’ video link below sums up just how ‘Supercalifragilisticexpialidocious’ each of you are. https://youtu.be/eiKFw914B0c Thank you from the bottom of our hearts; we will most definitely clap loud and proud tomorrow night ‘Christmas Eve’ at 6pm as a token of our appreciation for all you have done this year & to your families also, for the support they have given each of you to deliver above & beyond. Merry Christmas and Best Wishes for a Brighter 2021 xxx
On 6pm Christmas Eve, join the Excelcare family and ring a bell from your doorstep to help spread some Christmas magic! 🎄 We will be making some noise for our amazing teams on the frontline, their families both young and old, as well as the people who live in our care homes who are so dear to us, and their loving families too! #ChristmasMagic2020 #ExcelcareXmas2020
This festive period, each care home in the Excelcare family was challenged to decorate both inside and out with lights, tinsel and trinkets in order to shine bright and spread festive spirit, for the people who live and work there and also to the surrounding community. We wanted this year to be bigger and better than ever before. After much planning, hard work and kind donations of Christmas decorations, on Thursday 3rd December, each care home held their first-ever synchronised Christmas Light Switch-on, with care homes across the group inviting residents, relatives and friends of their homes to celebrate with them in person and virtually, as they watched their lights shine for the first time and joined together in carol singing to spread festive cheer. It was lovely to see members of local communities visit the homes and watch the switch on from a distance. With all homes shining more than ever before and adorned with lights galore, CEO, Ozzie Ertosun and COO, Sam Manning then had the difficult job of judging the competition and deciding upon a winning region; the region with the most innovative, bright and meaningful theme, where each care home would win an interactive activity table! After much deliberation and looking back on each home’s compassion and dedication shown through a year filled with challenges, they decided that each and every care home deserved to be awarded for their efforts, so each has been gifted their own interactive table. Specially designed for care homes, each table is portable allowing them to be easily moved from room to room, and provide a mixture of fun, learning, music, films, nostalgia, sensory activities and games. They can provide daily entertainment and stimulation to older people, including people who live with Dementia. Each care home expressed their excitement at winning their own activity table; expressing how much of a positive difference this would make to the people they support and how they are looking forward to the new opportunities and experiences they will bring. “Congratulations to all 33 care homes and to the amazing Excelcare family for shining bright not just last week, but for this whole entire year,” said Sam Manning as part of her announcement. “An unprecedented and challenging year like no other, you are all our Winners! Ozzie and I give proud and heartful thanks to each of you!”
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. It is spotlessly clean with good food and excellent care given by devoted staff. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • I cannot speak highly enough of the staff who care for my mother. I visit regularly and they are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident

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