Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

Our Family, Caring for Yours

Excelcare is a leading, family-run company with 33 warm and welcoming care homes and a compassionate homecare service, situated amongst local communities within Cambridge, Essex, London and Milton Keynes. Since 1989, we have supported people to lead a high quality of life, delivering person-centred care that is as individual as the individuals we care for with empathy, kindness and respect.

We're still welcoming new residents

To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us. Please click here to see our latest news and information with regards to COVID-19.

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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


Our Care Homes

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Get In Touch

We are here to help. Whether you're looking for care for yourself or a loved one, or just seeking general advice, we appreciate the importance of getting it right the first time. Get in touch with our team today for a friendly discussion.

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Services

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Recent News

Westport's icing activity takes the cake

Our Care Homes often encourage those who live in them to choose their own activities, ensuring that their experience is tailored…

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A giant noughts and crosses game delights the residents of Aliwal Manor

At Aliwal Manor Care Home, there are exciting activities to engage the residents on a daily basis. Some of the residents like to…

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Sewa Day project brings joy to the residents of Queen’s Oak

At Queen’s Oak Care Home in London, residents were beyond delighted to receive a new batch of lovely poems and drawings from the…

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Virtual Open Day: A look back at the highlights

On Tuesday 20th October, we hosted our first virtual open day! This provided relatives, their families and those currently…

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Facebook Live Feed

23 Oct 2020
23 Oct 2020
22 Oct 2020
Thank you to everyone who joined our first virtual open day on Tuesday. It was great to see so much support from you all and the many wonderful responses we had to our virtual viewing videos, meet the team segments and entertainment. If you weren’t able to join us, click the link below to read about some of the highlights. https://www.excelcareholdings.com/news/virtual-open-day-look-back-highlights We hope you’re all able to join us in person next year!
21 Oct 2020
What goes on in a typically wonderful day at Brook House
21 Oct 2020
Ladies and Gentleman’s afternoon sessions are a great success at Windmill Lodge
21 Oct 2020
Sam Manning’s daughter, Bailey, is helping her gymnastics team to raise money for a little girl named Connie, who needs help in accessing surgery, therapies and equipment to fulfil her dream of being independent. Connie is 3 years old and was born 9 weeks early. When she was 6 months old, her family were told that she had suffered bilateral brain damage caused by lack of oxygen either before, during or after her birth. This has caused a condition called Periventricular Leukomalacia (PVL) which has led to Connie having Quadriplegic Cerebral Palsy. Bailey’s group have been asked to do 3 gymnastic moves or exercises; Donate just £3 and nominate 3 people to do the same! We’re calling upon our friends, families and followers to join in with the ‘333 challenge’ and help to raise money for this life-changing cause. If you would like to get involved, simply upload a video completing the 333 challenge, tag 3 friends and donate to the just giving page listed below. https://www.justgiving.com/campaign/conniescrusade?utm_term=EdpAer6DJ&fbclid=IwAR2Yic_ge8tGR7OivZ4K9rhhW_hg4IUZZwcOPLMFTeiAuPxwF1cHfC7xfGU Remember to tag us @ExcelcareUK, as we’d love to see all your wonderful entries! Have fun and thank you for supporting this special cause! #Excelcare #Care #Giving #Fundraise #Support #Family #Donate #TakePart
21 Oct 2020
Today we’re celebrating all our Chef’s working across the group, making varied, delectable meals for the people living in Excelcare homes. Happy Chef Appreciation Day to all our teams working in kitchens, thank you for keeping our mealtimes memorable. #Excelcare #Care #Chef #Appreciation #Carehome #Meals
20 Oct 2020
At Excelcare, we appreciate that each person is unique, and we believe it is important to dedicate time to truly understand each individual – their likes and dislikes, skills and strengths, preferences, aspirations for the future and life history, along with how their conditions and health needs may affect their wellbeing and emotions. Today we are proud to share the story of Mr. Bailey, who inspired our vision and passion to deliver care and support that is truly person-centred, each and every day.
20 Oct 2020
Vintage items spur memories for ‘reminiscence session’ at Castlebar Care Home
20 Oct 2020
Samantha Farrow scoops prestigious award shortlist for the Great British Care Awards 2020
20 Oct 2020
Don’t forget to join us tonight at 6pm for our free evening webinar! Samantha Crawley, Excelcare’s Head of Business Improvement, will be discussing the changing landscape of the care sector, and providing you with the opportunity to ask questions and be part of the conversation. You are still able to register your interest and send us questions in advance using the signup form here by 4:30pm: https://forms.gle/M1Vwaw2K2GQmey216
20 Oct 2020
VIRTUAL OPEN DAY: Join this virtual entertainment session hosted by talented singer and accordion player, Alex Southgate. Alex is a firm favourite among residents across the group, so this will give you a chance to experience some of the entertainment they regularly enjoy. Join us here: https://youtu.be/Une2lsRMKrg
19 Oct 2020
Just one more day to go until our first virtual open day. Here's a reminder of the schedule and all the information you need to get involved. - 9am - Our virtual viewing videos will launch, giving you the opportunity to look around our homes. - 12 noon - A virtual sing-along session with Alex Southgate will be launched, so you can tune in with our homes and get a taste of the entertainment they enjoy. - 6pm - Samantha Crawley, Excelcare’s Head of Business Improvement and Acting Regional Director for London, will be hosting an informative webinar around the changing landscape of the care sector. Sign up here to join: https://forms.gle/M1Vwaw2K2GQmey216 For more information about virtual open day and what individual homes will be getting up to, click the link below: https://www.excelcareholdings.com/virtual-open-day
19 Oct 2020
Windmill Lodge residents celebrate Nigerian Independence Day with a party
19 Oct 2020
Celebrating the ‘Harvest festival’ at Buchan House
19 Oct 2020
Eileen puts her knitting talents to use for Harlow’s Remembrance Day display
17 Oct 2020
As part of our free evening webinar with Samantha Crawley on Tuesday 20th October, there is an opportunity to have your questions answered. Simply fill out the form below and submit your questions at the bottom of the form. We look forward to welcoming you! https://forms.gle/M1Vwaw2K2GQmey216
16 Oct 2020
Hunters Down residents make autumnal cards to celebrate the season
16 Oct 2020
Oliver Lee-Stevens, grandson of Jean, who lives at Excelcare’s Etheldred House, has planned a sponsored run tomorrow from The Shard in Central London, to his grandmother’s care home in Histon, Cambridgeshire. Jean has been living at Etheldred House for over two years, she lives with Dementia and has recently been diagnosed with terminal cancer. Oliver wanted to do something to help spread awareness of Dementia, in honour of his grandma, and so has decided to run 100km, the equivalent of two marathons in one day, in aid of Alzheimer’s Research UK. His grandma and the Etheldred House team will be cheering him on and waving at him from the front door as he finishes. Please consider supporting Oliver with his efforts by visiting his JustGiving page: https://www.justgiving.com/fundraising/oliver-lee-stevens2
16 Oct 2020
Doris and the bingo club receive a surprise donation at Ashlyn
16 Oct 2020
Abimbola celebrates her 40 year-long career in nursing
16 Oct 2020
REMINDER: Our virtual open day is just 4 days away! Click below to confirm your place and find out more about what we'll be getting up to.
16 Oct 2020
Today we’re celebrating World Food day. Not only a chance to test our taste buds and try foods from around the world, but also celebrate the many cultures of people living in Excelcare homes. We regularly join in with international celebration days, so people can share stories from their past and teach their friends about some of the differences to culture in the UK. #Excelcare #Carehome #Diversity #Learning #World #Foods
16 Oct 2020
Today we’re celebrating the passionate and supportive Managers who work across our regions! Thank you for everything that you do for Excelcare, and for your teams! We really appreciate your hard work, especially with the extra challenges this pandemic has brought and continues to bring. We hope you enjoy the gifts that are on the way to you and that they show our appreciation! Ozzie & Sam x #Excelcare #Family #Care #Careworkers #Managers #Appreciation #Together
15 Oct 2020
The men of St George’s Court bond during National Pizza and Beer Day
15 Oct 2020
Sweyne Court has a luau to celebrate all things Hawaii
15 Oct 2020
Join us here on Tuesday 20th October to be part of our virtual open day, where we will be launching our Virtual Viewing Videos. Please click the link below for more information and join us back here next Tuesday for each home's virtual viewing. https://www.excelcareholdings.com/virtual-open-day #Excelcare #Carehome #Virtual #OpenDay #Viewings #LookAround #Care #Facilities #Family
14 Oct 2020
Hunters Down put on a happy face for World Smile Day
14 Oct 2020
Ashlyn residents Carol and Elsie celebrate nearly 70 years of heartwarming friendship
14 Oct 2020
The team at Windmill Lodge host a Jamaican inspired tea party to celebrate Black History Month
14 Oct 2020
Please join us for a free evening webinar at 6pm on Tuesday 20th October 2020! Samantha Crawley, Excelcare’s Head of Business Improvement and Acting Regional Director for London, will be hosting an informative webinar around the changing landscape of the care sector. In addition to providing valuable advice on choosing the right home for your loved one, our webinar will also include: An update on the social care sector Our approach to person-centered care Life at Excelcare A live Q&A session If you would like to join our webinar, please click below to register your interest and we will contact you with all the information you need. https://forms.gle/M1Vwaw2K2GQmey216
14 Oct 2020
13 Oct 2020
13 Oct 2020
Fitzwilliam House residents create their own stained glass windows
13 Oct 2020
Barbara’s birthday surprise at Windmill Lodge
13 Oct 2020
13 Oct 2020
It's just one week until our virtual open day, giving you the opportunity to experience life inside our homes, some of the things they get up to and meet the teams that care for the residents - all from the ease of your mobile device. Click the link below to find out more and stay tuned to our social channels for updates throughout the week. https://bit.ly/2HmUKpt #Excelcare #Carehome #Virtual #OpenDay #Family
12 Oct 2020
Liz loves her new look after day of pampering at Goldenley
12 Oct 2020
Residents of Fitzwilliam House meet some new friends for World Animal Day
12 Oct 2020
Park Avenue residents recall childhood memories during reminiscence session
9 Oct 2020
St George’s celebrates return of The UP project with a ‘zoom visit’ from Sancton Wood School
9 Oct 2020
Westport resident Joan enjoys a pamper day with the team
9 Oct 2020
9 Oct 2020
The Excelcare Virtual Open day is just under two weeks away and will provide you with an opportunity to get a look at life inside our homes and have a look around from the comfort of your front room. There will be plenty you can get involved with on the day, including live entertainment and a chance to virtually meet the team. Follow the link below to find out more about the event, and how you can be a part of it! https://bit.ly/2HmUKpt #Excelcare #Carehome #Virtual #OpenDay #Family
9 Oct 2020
Castlebar residents create distinctive ‘memory boxes’ during arts session
8 Oct 2020
Buchan House residents create their very own heart art
8 Oct 2020
Stanley Wilson residents take a virtual tour of India
8 Oct 2020
Craft activities and puzzle games entertain the residents of Westport Care Home
7 Oct 2020
Ashlyn residents bet on their favourites during a virtual ‘day at the races’
7 Oct 2020
Lois’ daughter donates beautiful artwork to the residents of Peartree
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • I cannot speak highly enough of the staff who care for my mother. I visit regularly and they are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. It is spotlessly clean with good food and excellent care given by devoted staff. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident

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