Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

We're still welcoming new residents

To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us.
Please click here to see our latest news and information with regards to COVID-19.


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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


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Trending this week!

Cuddling after covid across the family

The importance of a cuddle is sometimes overlooked. It’s a simple yet affective act of intimacy that can bring great comfort to a person during difficult times, and help to raise a smile.

This small sign of affection was put on hold for almost two years, as the Coronavirus pandemic changed the way we all lived our daily lives. As well as limiting the places we go and people we see, the pandemic also famously stopped us from cuddling our loved ones.

For #NationalHugDay2023 we look into the journey of the hug at Excelcare.

Click here to read more

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Recent News

The Excelcare Hydration Challenge!

During the last week of January, care homes across the Excelcare Group took part in a Hydration Challenge to promote the…

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Chinese New Year inspired crafts at Peartree

The people living at Peartree Care Home in Sydenham were recently joined by arts group, Creative Minds who came to deliver an…

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Cuddling after covid across the family

The importance of a cuddle is sometimes overlooked. It’s a simple yet affective act of intimacy that can bring great comfort to…

Read More

Abbot Care Home honours Her Late Majesty, Queen Elizabeth II with Grand Opening of the Jubilee Suite

This Thursday, 26th January marks the grand opening of the Jubilee suite at Abbot Care Home in Harlow. Named in honour of the…

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Back in January, COO, Sam Manning tasked care homes across the Excelcare family to host their own hydration challenges, to help encourage team members and residents to increase their daily fluid intake and see the benefits this had. The entries for the competition were judged this week and we’re proud to announce the winners of the competition are The Willows Care Home - Excelcare and Lime Court Care Home - Excelcare To read more about how they decided to get involved, click the link below. https://www.excelcareholdings.com/news/excelcare-hydration-challenge #Excelcare #CareHome #Care #Family #Love #HydrationChallenge
“The level of care my mum receives could not be better, she is happy, looked after and feels safe and loved.” This #FiveStarFriday we are celebrating excellence across our homes in Cambridge, Essex and London. We are so proud of the hard work and dedication our teams show towards the people who live in our care homes, and so are their loved ones! Click the images below to read the five-star reviews we have received this week! #Excelcare #CareHomes #CareHomeReviews #FiveStarReviews #ExcellenceInCare #BelongWithUs
This week was #ShareWhyYouCareWeek, which was dedicated to celebrating the positive reasons why people work in the care sector and showcasing the benefits a career in this sector can have on your life and the life of others. Across the family, we encouraged team members to share why they care and thought we would share some of the responses we had. Click on the images below to see some of the reasons why our team members care! #Excelcare #Care #CareHome #ShareWhyYouCare #Love #Family Care Hires
This month we’re celebrating LGBTQ+ History Month, which is dedicated to observing the rights of LGBTQ+ people and looking back at the history of gay rights. Across the family, activities are being hosted across the month to celebrate LGBTQ+ people who live and work in our homes, as well as educate people about historical gay rights movements. This year, we joined Stonewall's Diversity Champions program and began working in collaboration with them to help ensure each of our homes are safe spaces for people regardless of their gender, sexual orientation, or how they identify. Stonewall is also providing us with resources to help educate our team members and the people we care for about gender diversity and how to accommodate people’s needs. Keep an eye on our care home pages for updates about the activities we get up to throughout LGBTQ+ History Month. #Excelcare #CareHome #Care #LGBTQHistoryMonth
Today is Time to Talk Day, an important event in the calendar year that encourages people to have open, honest conversations about wellbeing and mental health. People say a problem shared is a problem halved, and Time to Talk Day encapsulates this phrase. When opening up, many people find that rather than being a burden, friends and family offer to support in whichever way they can, and getting any concerns off of your chest can feel like a weight off of your shoulders. Today is about starting conversations and taking a step towards tackling any issues you are currently facing, whilst remembering you are not alone. There are ways you can approach the conversation of mental health with someone in a considerate way. Here are some helpful tips from organisations Mind and Rethink Mental Illness: - Ask questions and listen – Try to use open and non-judgemental questions to help you understand someone’s experience in a better way. - Think about the time and place – It might be easier to start a conversation while you are doing something, such as walking or cooking. - Don’t try and fix it – Even though you may want to offer quick fixes, the likelihood is that the person might have already tried your suggestions or may just want to talk instead of being offered advice. Therefore, it might be better to listen without offering advice, as talking in itself can be very powerful. - Treat them the same – Support the person you care about by not treating them any differently when they open up to you about mental health struggles – they’re still the same person as they were before. - Be patient – If someone isn’t ready to talk yet, then that’s okay. It will probably be easier for them to open up to you another time because you’ve let them know you are there for them. #Excelcare #Care #Family #TimeToTalkDay
Join us tomorrow, Tuesday 31st January, where we will be answering the questions about dementia that people are too afraid to ask. Excelcare’s Ann-Marie Harmer (Dementia Care Lead) and Zoe Halliday (Head of Clinical Transformation) welcome you to an open discussion about dementia and coping with feelings of guilt when supporting somebody who lives with dementia. Sometimes, when caring for someone who lives with Dementia, we find ourselves wanting to ask certain questions that may seem inappropriate. For this webinar, we are encouraging you to submit any and all questions anonymously, so we can help to answer them in a safe and controlled forum. Follow the link here to register and submit your questions: https://forms.gle/qSzYC98pX71X5otr7 Registration will close at 12pm today.
Only 5 days to go until our next free dementia support webinar! Join us at 6:30pm on Tuesday 31st January where we will answer all the questions about dementia that people are afraid to ask. You can submit any questions that you have when you register. All questions will be kept anonymous during the forum. Follow the link here to register and submit your questions: https://forms.gle/qSzYC98pX71X5otr7 Registration will close at 12pm on Monday 30th January.
This week, Ozzie and Sam were thrilled to make the first of their 2023 Excelcare Family visits to Waterhall Care Home in Milton Keynes - these visits have been scheduled in so Ozzie & Sam can catch up with our teams and take a look at all of the positive things happening in our homes. At Waterhall, Ozzie and Sam met with the Chef and spoke about the food they prepare for the people who live there. Sam and Ozzie congratulated the Chef for delivering delightful food, and Ozzie even complimented his matching hair do! They all shared a laugh together before moving on to meet with other team members. Yesterday's visit to Waterhall was very enjoyable, and has left both Ozzie and Sam looking forward to their upcoming visits even more than they already were! #Excelcare #Care #Carehome #Family
The importance of a cuddle is sometimes overlooked. It’s a simple yet affective act of intimacy that can bring great comfort to a person during difficult times, and help to raise a smile. This year has seen vast improvement, with restrictions eased and cuddling allowed again. Residents and team members knew that they had to seize this returned opportunity, and celebrated the day by celebrating the power of the cuddle and the positive impact this can have on a person’s day and overall wellbeing. Learn more: https://www.excelcareholdings.com/news/cuddling-after-covid-across-family #EXCELCARE #care #NationalHugDay #cuddlingaftercovid
This Thursday, 26th January marks the grand opening of the Jubilee suite at Abbot Care Home in Harlow. Named in honour of the late Queen Elizabeth’s Jubilee celebrations last year, the Suite is a modern, luxury care suite that offers compassionate, person-centred residential, nursing and dementia care. Relatives, family members and people living locally have been invited to attend the grand opening, where they will have the opportunity to explore the suite, experience some live entertainment, and enjoy canapes and bubbly. Councillor Andrew Johnson will be in attendance to cut the ribbon and officially declare the Jubilee Suite, open. Read more about the new Jubilee Suite here: https://www.excelcareholdings.com/news/abbot-care-home-honours-her-late-majesty-queen-elizabeth-ii-grand-opening-jubilee-suite
Have you ever had a question about supporting someone who lives with dementia, but you have been too afraid to ask it? Submit your questions anonymously below and join us on Tuesday 31st January at 6:30pm for a free webinar where your questions are answered. The webinar will be led by Excelcare’s Ann-Marie Harmer (Dementia Care Lead) and Zoe Halliday (Head of Clinical Transformation). Our monthly webinars provide a safe space to discuss and share your experiences with likeminded people who also support someone living with dementia or would like to know more. Follow the link here to register and submit your questions: https://forms.gle/qSzYC98pX71X5otr7 Registration will close at 12pm on Monday 30th January.
“Meals are adapted to the person’s needs. Nothing is too much trouble…” This #FiveStarFriday we are celebrating excellence across our homes in Cambridge and London! We are so proud of the hard work and dedication our teams show towards the people who live in our care homes, and so are their loved ones! Swipe across to read the five-star reviews we have received this week! #Excelcare #CareHomes #CareHomeReviews #FiveStarReviews #ExcellenceInCare #BelongWithUs
On Friday 13th May 2022, Excelcare launched a ‘Wellbeing Wish’ initiative across the group, inline with Mental Health Awareness Week. The initiative encouraged each home to put out a ‘wellbeing wish box’, where team members could write down something that would improve their wellbeing, up to the value of £100. Each month, one wish is drawn from each box and the lucky person has their wish granted. Now, after eight months of granting team members’ wellbeing wishes, we look back on some of the wonderful things people have wished for. Read more here: https://www.excelcareholdings.com/news/excelcares-wellbeing-wish-initiative-eight-months #Excelcare #CareHomes #WellbeingWish #TeamWellbeing #MentalHealthMatters #MentalHealthAwareness
We invite you to join our next dementia support webinar, where we will answer the questions that people have been too afraid to ask. On Tuesday 31st January at 6:30pm, hosts Anne Marie Harmer (Dementia Care Lead) and Zoe Halliday (Head of Clinical Transformation) will lead a safe and supportive forum in which they answer everyone’s questions about Dementia, which can be anonymously submitted in advance. Sometimes, when caring for someone who lives with Dementia, we find ourselves wanting to ask certain questions that may seem inappropriate. For this webinar, we are encouraging you to submit any and all questions anonymously, so we can help to answer them in a safe and controlled forum. Follow the link here to register and submit your questions: https://forms.gle/qSzYC98pX71X5otr7 Registration will close at 12pm on Monday 30th January.
“Two weeks of respite later she was happy and smiling… She now has two places called home.” This #FiveStarFriday we are celebrating excellence across our homes in Cambridge, Essex, London and Milton Keynes! We are so proud of the hard work and dedication our teams show towards the people who live in our care homes, and so are their loved ones! Click to read the five-star reviews we have received this week! #Excelcare #CareHomes #CareHomeReviews #FiveStarReviews #ExcellenceInCare #BelongWithUs
Maintenance Manager, Teo and Maintenance Operative, Tariq are being congratulated this month after being named as stars of the month at Support Office. This is a new initiative created by our COO, Sam Manning, to award people working behind the scenes for the important work they do! Tariq and Teo have shown incredible commitment to their roles, regularly working weekends to ensure their tasks are completed. Please join us in congratulating Tariq and Teo and stay tuned to see who wins Support Office Star of the Month in February. #Excelcare #Carehome #Care #StarOfTheMonth #Celebrate
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • I cannot speak highly enough of the staff who care for my mother. They are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident

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