Our Family, Caring for Yours
Our Family, Caring for Yours
Our Family, Caring for Yours

Our Family, Caring for Yours

Excelcare is a leading, family-run company with 32 warm and welcoming care homes and a compassionate homecare service, situated amongst local communities within Cambridge, Essex, London and Milton Keynes. Since 1989, we have supported people to lead a high quality of life, delivering person-centred care that is as individual as the individuals we care for with empathy, kindness and respect.

We're still welcoming new residents

To find out more or to arrange a virtual tour, please use our care home finder to contact your local Excelcare home, or get in touch via our website.

We are continuing to support the people who live and work with us.
Please click here to see our latest news and information with regards to COVID-19.

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Life with Excelcare

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members. Click here to find out more about how we strive to make every day special.


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Our person-centred approach

Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement. Click here to find out more about our approach.


Our Care Homes

Select your location and required service to find your care home

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Get In Touch

We are here to help. Whether you're looking for care for yourself or a loved one, or just seeking general advice, we appreciate the importance of getting it right the first time. Get in touch with our team today for a friendly discussion.

Contact Us

Services

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Trending this week!

Today marks the launch of our second edition of The Excelcare Voice, a magazine aimed at updating residents and relatives about the most recent news across the group!

This newsletter has been printed and distributed as physical copies, so that the people living in our homes and their loved ones can pick up a copy, have a read and try their hands at the puzzles inside. This will also provide an opportunity for the people living and working in each Excelcare home to see what other homes within the group have been up to, creating the possibility of more connections and friendships being made between the homes.

The Excelcare Voice is released quarterly, so relatives, residents and those considering care for themselves or their loved ones, can stay up to date with goings-on across the group and get a glimpse into life at Excelcare homes.

Click here to read the summer edition of the Excelcare Voice!

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Recent News

Button up for Silly Shirt day at the Support Office

At Excelcare’s support office in Bromley today, team members are celebrating silly shirt day.

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Pearl Ewing: from Lifestyle Coordinator to Regional Lifestyle and Wellbeing Lead for Cambridge

Pearl has worked for Excelcare for seven and a half years and has truly enjoyed her time as part of the Excelcare family.

Read More

A day on the lawn; Dorothy watches a game of Bowls in the park

Dorothy lives at Goldenley Care Home in Benfleet and was recently delighted to watch a game of bowls in the park.

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Primrose Croft celebrate National Bald Head Day

The people living at Primrose Croft Care Home in Cambridge had lots of fun celebrating National Bald Head Day on Monday 13th…

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Facebook Live Feed

24 Sep 2021
Angie, who works here at Excelcare’s Support Office recently celebrated a milestone birthday as she turned 60. Her team surprised her with birthday balloons and decorations on her desk to kick start her day. She was then accompanied by Excelcare CEO, Ozzie, for a bite to eat at lunchtime, where she found her team and friends waiting at the table to surprise her. She had a brilliant and memorable day celebrating. Please join us in saying Happy Birthday to Angie!
24 Sep 2021
It’s #FiveStarFriday and we are celebrating excellence across our homes in Cambridge, Essex, London and Milton Keynes! We are proud of the hard work and dedication our teams show towards the people who live in our care homes, and so are their loved ones! Click the photos to read the five-star reviews we have received this week! #Excelcare #CareHomes #CareHomeReviews #FiveStarReviews #ExcellenceInCare
24 Sep 2021
At our support office in Bromley today, team members are celebrating silly shirt day. This is a day that encourages people to dig out the worst shirts in their wardrobes and sport them for the day, to have a bit of fun and help to raise money for Alzheimer’s UK. Take a look at some of the shirts being sported today, below. Read more: https://www.excelcareholdings.com/news/button-silly-shirt-day-support-office
22 Sep 2021
21 Sep 2021
Today is #WorldAlzheimersDay, a day close to our hearts, the people we care for and their families. As part of #WorldAlzheimersMonth, we will be fundraising at homes across the group today with cake sales and other small events to help raise money for this life changing charity. Please join us in raising awareness for this cause and if you are able to donate, please click the link below. https://www.alzheimers.org.uk/get-involved/make-donation #Excelcare #Carehome #Fundraise #Donate #Dementia #Love #Family
21 Sep 2021
20 Sep 2021
By signing up to the Excelcare Wellbeing Lottery, you could win £25,000 and supply new equipment to the people we care for, for just £1 per week! Want to get involved? Simply sign up using the link below: https://bit.ly/3j38beX
20 Sep 2021
This week we're celebrating #RecycleWeek - helping to raise awareness about the importance of recycling. To showcase this, each of our homes will be hosting activities with the people they care for, where they are encouraged to take unwanted items and upcycle them into something useable! Join us in the comments and show us pictures of your best-upcycled items! #Excelcare #Carehome #Care #Love #Crafts #Recycle #Upcycle
20 Sep 2021
Today marks the launch of our second edition of The Excelcare Voice, a magazine aimed at updating residents and relatives about the most recent news across the group! Following the success of our spring edition earlier this year, this summer edition looks back on life across group from May until September and showcases different events and activities that were possible over the course of these sunny months. This newsletter has been printed and distributed as physical copies, so that the people living in our homes and their loved ones can pick up a copy, have a read and try their hands at the puzzles inside. This will also provide an opportunity for the people living and working in each Excelcare home to see what other homes within the group have been up to, creating the possibility of more connections and friendships being made between the homes. The Excelcare Voice is released quarterly, so relatives, residents and those considering care for themselves or their loved ones, can stay up to date with goings-on across the group and get a glimpse into life at Excelcare homes. Click here to read the summer edition of the Excelcare Voice: https://www.excelcareholdings.com/application/files/1616/3213/0295/Excelcare_Voice_Summer.pdf
17 Sep 2021
16 Sep 2021
15 Sep 2021
15 Sep 2021
On a beach in Caister-on-Sea last week, Priya, a HR Assistant at Central Support got engaged to her partner, Neel as they took a sunset stroll. Read more: https://www.excelcareholdings.com/news/priya-says-i-do-during-sunset-stroll-caster-sea
13 Sep 2021
Today we’re showing our support for #JeansforGenesDay. This day is dedicated to raising awareness and funds for people who live with genetic conditions. Across the Excelcare Group, we will be wearing jeans and helping to raise money for this important charity. If you like to do the same, please click the link below. https://www.jeansforgenes.org/ #Excelcare #Carehome #Care #Love #Connect #Donate
13 Sep 2021
The Excelcare Wellbeing Lottery provides you with a chance to win £25,000 whilst raising money for the people we care for in the process! To get involved, simply sign up using the link below: https://bit.ly/3j38beX
8 Sep 2021
8 Sep 2021
8 Sep 2021
Join us tonight, Wednesday 8th September, at 6:30pm for the next webinar in our series of monthly webinars discussing dementia! Our webinar, hosted by Samantha Crawley and Ann Marie Harmer, will offer an open discussion around Advance Care Planning and your role. In our changing world, it is now more important than ever to feel supported and informed to enable people living with dementia to continue to live a fulfilling and enriching life. If you would still like to sign up, you can do so, before 12 noon here: https://forms.gle/bb4H4Jkqmmrp8U3A6 We look forward to seeing you there!
7 Sep 2021
The team and the people living at Westport Care Home in London were delighted to welcome some special visitors today... Prime Minister Boris Johnson, Health Secretary Sajid Javid, and Chancellor of the Exchequer Rishi Sunak! The three paid a visit to the home ahead of the PM's planned social care reformation announcement in the house of parliament this afternoon. Westport were honoured to be chosen for the PM's visit, and enjoyed engaging in conversation with him, as well as playing a game and having a sing-song in the garden! Read all about the visit here: https://www.excelcareholdings.com/news/boris-johnson-visits-westport-care-home-ahead-social-care-announcement Conservatives #Excelcare #CareHomes #CareHomeNews
7 Sep 2021
Have you signed up for our free webinar, taking place on Wednesday? On Wednesday 8th September, Samantha Crawley (Director of Care Quality & Transformation) and Ann Marie Harmer (Dementia Care Lead) will be hosting a free dementia-based webinar on Advance Care Planning and your role. This webinar will offer an open discussion as we focus on those living with dementia and how their loved ones who care for them can work in partnership to support them in their day-to-day lives. We will also touch on the topic of empathy dolls and their role in supporting people with dementia. Follow the link here to register: https://forms.gle/bb4H4Jkqmmrp8U3A6
6 Sep 2021
Do you want to be in with the chance of winning £25,000 this month? By pledging just £1 per week to the Excelcare Wellbeing Lottery, you could be a lucky winner! 50% of proceeds go towards Excelcare’s Wellbeing Fund – to help the people living in our care homes live life to the fullest! Click here to sign up!: https://bit.ly/3j38beX
1 Sep 2021
Last week, the Excelcare family celebrated Team Appreciation Week; seven days dedicated to the amazing people who work in our care homes, who were celebrated and honoured for their hard work and dedication. As part of these celebrations, each care home held their own Rainbow-themed party for team members and residents, so that they could celebrate the power of the rainbow of hope and how everyone had risen above and beyond challenges presented by the COVID-19 pandemic. Read here to discover how some of our homes got involved: https://www.excelcareholdings.com/news/excelcares-rainbow-party-celebrations
1 Sep 2021
We are proud to present the fourth in our series of monthly webinars: ‘Let’s Discuss Dementia’. Each month we discuss a different aspect of life with dementia in a safe and open forum, led by Samantha Crawley (Director of Care Quality & Transformation), and Ann Marie Harmer (Dementia Care Lead). Join September’s webinar to learn more about Advance Care Planning and how you can prepare for the conversation. We will also want to explore the use of empathy dolls and their role in supporting people who live with dementia. Join the link to sign up here: https://forms.gle/bb4H4Jkqmmrp8U3A6 We look forward to welcoming you to our event!
1 Sep 2021
September is #WorldAlzheimersMonth, which is dedicated to raising awareness and educating people about dementia. Throughout the month, we will be encouraging people who are dementia friends, to get in touch and take part in video calls with the people we care for. This could be for a simple chat or a virtual cup tea, each of which will go a long way in supporting people who live with dementia whilst raising a few smiles too. If you would like to arrange a call with someone we care for, please email info@excelcareholdings.com Alternatively, if you would like to donate to the Alzheimer's Society, please follow the link below: https://www.alzheimers.org.uk/get-involved/world-alzheimers-month #Excelcare #Carehome #DementiaFriends #Care #Love #Connect #Donate #Family
31 Aug 2021
The Excelcare Wellbeing Lottery provides you with a chance to win £25,000 whilst raising money for the people we care for in the process! To get involved, simply sign up using the link below: https://bit.ly/3j38beX
27 Aug 2021
We have been celebrating Team Appreciation Week this week across the Excelcare family from the 23rd to 29th August. Each year, this special event shines a spotlight on our supercalifragilistic team members, and we take the opportunity to thank them for all of the incredible work they do. This year, each day of the week was dedicated to celebrating a different region in which we operate by sharing gifts, donning a colour of the rainbow, and hosting a rainbow party in each of our care homes. Click here to read all about the celebrations across the group: https://www.excelcareholdings.com/news/excelcare-celebrates-team-appreciation-week-2021
27 Aug 2021
As part of Excelcare’s Team Appreciation Week, Chief Operating Officer Sam Manning announced a special Leadership Award would be given out to someone who “truly inspires and delivers above and beyond every day”, as a way of honouring them for the help and support they provide across the Excelcare family. The Winner of this award, named the ‘Leadership Award for being Supercalifragilistic,’ was announced this morning, and we’re proud to say the winner was Head of PR and Marketing, Sadie Munro! “Thank you Sadie for always delivering above and beyond. Your kind, calm and helpful nature, along with your exemplary and inspiring leadership has made a significant and positive difference,” said Sam. We’d like to share a big congratulations to Sadie for her special achievement, you truly are a shining light here at Excelcare. #Excelcare #Carehome #Achievement #Award #Congratulations #Appreciation
26 Aug 2021
As #TeamAppreciationWeek continues here at Excelcare, today we’re celebrating our long serving team members. These people have shown incredible commitment to Excelcare and have been part of our family for over 10 years! Special gifts are on the way to each of these people as a token of our appreciation. Read more here: https://www.excelcareholdings.com/news/excelcare-celebrate-our-long-service-team-members
  • My father was treated with such care, kindness and dignity. We were impressed that health visitors and social workers who visited said that if they needed care, Rheola is where they would like to live.
    – Relative of resident
  • Thank you for helping my Mum to settle in so quickly. For making time to talk to her and laugh with her, also for painting her nails, putting on her makeup and doing her hair in a certain way and making her feel like a lady again.
    – Relative of resident
  • I knew when Mum didn't want to come to us on Christmas Day that she loves it here and thinks of it as her home.
    – Relative of resident
  • During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the face of the illness. The family remain forever most grateful.
    – Relative of resident
  • I cannot sing the praises of Castlemead Court enough; an establishment that has to be seen to witness just how a care home should be run. I applaud the high standards of care given to those that need it most by people that really care.
    – Relative of resident
  • The Willows is relaxed and friendly, but the carers have things very much in hand. Staff always greet you with a smile and are genuinely pleasant and friendly with the residents. Management is always accessible and always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.
    – Relative of resident
  • Mum is very content with the care and attention she receives and conveys those thoughts to us regularly. She receives frequent and considerate and sympathetic attention and there are always events and things of interest for her. Staff are always very friendly and helpful. The accommodation is always clean, neat and tidy.
    – Relative of resident
  • Thank you so much for looking after my mother so well over the last two years. She always said she landed on her feet as she came to see Hunters Down as very much her home. We cannot thank you enough.
    – Relative of resident
  • I would like to show my colleagues who do not work in this area what an excellent example of a care home looks like and that is Glennfield.
    – Out of House GP
  • Etheldred cared for my father and now my aunt. All the staff know me by name and show so much care for the residents. My aunt is happy and settled and I know I will be contacted with updates about her that cannot wait until my visit. I have recommended Etheldred to a number of people.
    – Relative of resident
  • I have visited my relative at least fortnightly for the last three years and at all times the staff are caring, friendly and attentive. They deserve medals.
    – Relative of resident
  • My mum has been very happy at Primrose Croft for three years. Each and every member of staff deserve any amount of praise available for their loving and professional care. There is so much laughter and chatter, and people are catered for in every way. I am so pleased with the range of activities, where everyone can participate. This very caring care home is part of the family.
    – Relative of resident
  • My mother has been very happy here from the onset. The staff are amazing with her, they look after her so well, and they keep us informed about anything that’s going on.
    – Relative of resident
  • The carers in my father’s unit were not only professional, but compassionate and caring. The family was always made welcome at Buchan House and communication between us and the home was very good. Thank you for your commitment and ability to care.
    – Relative of resident
  • Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home.
    – Relative of resident
  • Thank you for the way you look after my husband. He is very precious to us and I know he is always well looked after.
    – Relative of resident
  • We are deeply grateful for the loving attentive care given to my mum at St George’s. She enjoyed taking part in activities and we were able to go on several different trips together. Staff were always incredibly supportive and encouraging, for which I am really thankful. Thank you so much for everything you did to give my mum the best possible quality of life as she journeyed through Alzheimer’s.
    – Relative of resident
  • Recommendations from our friends meant we had St George’s in mind when my wife was found to be in need of dementia care. First impressions were good and we have had absolutely no reason to change our minds. St George’s Court would almost certainly be rated as among the top 10 care homes in the UK.
    – Relative of resident
  • The garden looks beautiful and it is so nice for families to sit out there with their relatives when visiting. The memory tree is a lovely idea and my mum likes to see my dad’s lantern when we are out there. Well done, everyone.
    – Relative of resident
  • There is an astonishing level of care and love towards the people living here, as well as an atmosphere of cooperation, family spirit, respect and real skill in dealing with elderly or difficult people - all led by a manager of deep insight and massive common sense.
    – Relative of resident
  • My grandmother came to Primrose Croft at the age of 104, and I can’t fault the kindness and consideration that was shown to her. The staff were so patient, understanding and kind. I would recommend this home to anyone looking for a residential home, for the staff alone in their caring attitude.
    – Relative of resident
  • I have found all staff very friendly both towards Mum and ourselves when we're visiting. We are always updated when we visit about her health and wellbeing, which is so reassuring.
    – Relative of resident
  • My great-grandmother was a resident at Rheola many years ago, and when my mother needed to go into care, we knew exactly where. Mum is very happy there and enjoys the trips out and entertainment that comes to the home. Staff are wonderful and always have a cheerful word for the residents. Anyone looking for a facility for a loved one is fortunate indeed if a room is available here.
    – Relative of resident
  • We are very happy with the nursing care my mother receives. They know her so well - she can be difficult - but they maintain a professional and compassionate approach to her care. There are great activities provided by a dedicated team which add to my mother's experience as well as a family.
    – Relative of resident
  • The team are wonderful with the residents and families; supportive, helpful and caring. Lots of laughter. They have a very demanding and difficult job, but still manage to be kind and patient.
    My mum recently had a birthday and they made her day so special. Thank you all for your hard work, it is very much appreciated.
    – Relative of resident
  • Although my mother dreaded leaving her own house, she settled into Primrose Croft very happily. The staff were, without exception, so warm, welcoming, kind, caring and thoughtful. There is a really happy atmosphere here that contributes so much to residents feeling safe and secure, relaxed and contented.
    – Relative of resident
  • Despite her initial nervousness, my grandmother settled into The Willows very quickly and wouldn't want to be anywhere else. The level of service and attention to detail is second to none, and the manager and deputy go above and beyond for all the residents. I couldn't recommend this home highly enough.
    – Relative of resident
  • Although my mother was only in Aliwal Manor for a very short time, the service and care she received was excellent and we could not have asked for more. Not only did they look after my Mum, but they always had time to look after us. We will always be grateful.
    – Relative of resident
  • Dovecote Manor's staff and management made myself and Mum very welcome. They take good care of Mum, reassuring her about things she is anxious about and they always do their best to sort out any problems quickly. Staff are friendly, caring and support the family when you need it.
    – Relative of resident
  • Brook House has a warm and friendly welcome. We’re impressed by how homely it is, by drinks beside everyone, by the mound of information and feedback and even more impressed by staff keeping me in the picture with my mother’s progress during her first few days.
    – Relative of resident
  • I cannot speak highly enough of the staff who care for my mother. They are always very gentle and kind. I have never witnessed staff being anything other than caring and helpful to all residents, whatever their disability. Indeed, they go above and beyond what is required of them.
    – Relative of resident
  • Every week I visit my brother and am always surprised at the love and positivity of the caring staff towards the residents, as well as towards their sometimes-fragile visitors. It makes what could be a challenging time far more enjoyable. Thank you to all.
    – Relative of resident
  • Knock on the door at any time and there is always a welcoming smile. Any problems are worked out quickly and with care. The smells from the kitchen are always delicious and the food always comes well-presented and in generous portions!
    – Relative of resident
  • Staff are lovely. Plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Everyone here looks very happy, David is looked after and sometimes quite spoilt!
    – Visitor
  • My brother has been a resident for around three and a half years. The management team, carers, care assistants and nurses have been very professional, friendly and caring to my brother, as well as supportive to our family. He settled in very well and has been at home ever since. Thank you to all concerned
    – Relative of resident
  • The standard of care at Etheldred is exceptional, with professional, caring and patient staff. I am always impressed by their ability and how well they know the residents. They are polite and considerate of visitors, accommodating all requests where possible. Thank you for everything you do.
    – Relative of resident
  • My sister has been a resident at Castlemead for nearly three years, and she has become calmer and happier. I cannot praise the staff enough for their compassion and kindness, and particularly the first-rate, highly skilled nursing care she has received.
    – Relative of resident
  • My mother's poor appetite perked up no end during her stay, thanks to delicious, nourishing meals. Everyone shows the residents the greatest respect and are unfailingly good-humoured, approachable and understanding. We were delighted to see how my mother flourished at Primrose Croft and she is eagerly hoping for a return visit.
    – Relative of resident
  • I highly recommend Rheola to everyone. The staff are very professional and provide diligent care and are always available for a chat with the residents. Nan continues to talk about how much she enjoyed her time there. Thank you to all for making her feel like part of the Rheola family.
    – Relative of respite resident
  • Thank you to all the staff who cared for our mum and for making her so comfortable.
    – Relative of resident
  • The care my mother received at Castlemead Court was excellent. She was very happy and we always felt the warmth and love in the home. Be assured, your loved one will be well looked after here.
    – Relative of resident
  • I never thought I could leave my own home and be so happy!
    – Resident
  • I would like to thank the team for the wonderful care and support they gave my grandmother. During the last few days of her life they took great care of the whole family, nothing was ever too much. The staff are so caring, including the cleaning and catering staff who kept the family refreshed when needed. Once again many thanks.
    – Relative of resident
  • I am writing on my sister’s behalf who says she was very contented with all the services she received both in care and meals. She enjoyed her stay and commends the attention she had from the nurses and carers, who were very thoughtful, kind and helpful.
    – Relative of resident
  • Myself and my wife have been treated with dignity and respect. I have the utmost confidence in the home and staff. They treat me as part of the family and care for my wellbeing through these tough times with my wife's illness. Nothing is too much trouble; 100% happy with everything to do with the home.
    – Relative of resident
  • Dad receives truly excellent care at all times. He is calm and relaxed, and all his carers have done a tremendous job making him feel very welcome in his new home. We have been so impressed with Brook House. We simply would not want Dad to be anywhere else.
    – Relative of resident
  • Our heartfelt thanks go to Rheola Care Home... The staff there are second to none. They cannot do enough for the residents and their families when they visit.
    – Relative of resident
  • Grateful thanks from the family for the care and devotion shown to them and their late father. Full admiration for the team of wonderful carers, they are a credit to your organisation and should be rewarded for their sheer hard work and loyalty.
    – Relative of resident
  • My husband has been a resident for the past three years. His care has been exemplary. He eats well and enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.
    – Relative of resident
  • With the passing of my father, it was important for us to find my mother a good residential home. Brook House impressed us. It was a relief to know she would be well looked after and no longer lonely. Thank you for sending me the photos of her taking part in the activities, for looking after her and giving her happiness in her remaining days.
    – Relative of resident
  • The carers are carers in the true sense of the word: they care for their clients just as a family would – and become part of your extended family. I had many sleepless nights regarding my father’s care until the day he arrived at Dovecote.
    – Relative of resident
  • Many of Glennfield’s carers remind me of Florence Nightingale in their loving dedication to the welfare of others. It is difficult to express sufficiently in words our gratitude to these people for looking after my ailing mother so well.
    – Relative of resident
  • My father has advanced dementia and his behaviour can be quite difficult at times. The staff are compassionate not only towards him but to us as a family. They have ensured that we are kept fully updated about all of his care needs. I would recommend Etheldred to anyone looking for care as they always go above and beyond.
    – Relative of resident
  • We were constantly impressed with the carers. The manager was always available to talk to us, and would call with news or to keep us up to speed. We were always happy to see Mum so happy.
    – Relative of resident
  • Thank you so much for the kindness and care shown at Aliwal Manor. We were unsure how Dad would settle at first, but the staff and other residents helped him feel at home which was a huge relief, knowing Dad received the right care when he needed it the most.
    – Relative of resident
  • I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.
    – Resident
  • I have spent two weeks here and have been able to relax and regain my physical and mental strength. The staff are lovely, plenty of privacy and respect. I would recommend Fitzwilliam House to anybody who is thinking of coming here.
    – Resident
  • Rheola is very welcoming, people are always well cared for and the staff are very approachable and friendly. The staff are always around when I need to talk to someone.
    – Visitor
  • Arriving unannounced to have a look around Dovecote Manor, we were given a very warm welcome. Everywhere was so clean and the atmosphere very happy. We looked at other homes but this one stood out. We were over the moon when we were offered a place.
    – Relative of resident
  • My husband has been a resident of Dovecote Manor for one year and is very happy. He is well cared for and treated by the staff with kindness and consideration. I feel comfortable leaving him in the home.
    – Relative of resident
  • My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.
    – Relative of resident
  • The care my mother-in-law receives at Brook House has been amazing. The staff show genuine kindness and compassion to her – and also to us. It has made what was a difficult decision so much easier and has given us confidence and reassurance. I cannot speak highly enough of Brook House and the staff.
    – Relative of resident
  • To all The Willows nurses, carers and team: a big thank you for looking after my mum on respite care. It’s very, very much appreciated and you truly deserve the highest praise for the dedication and kind way you look after all in your care. Thank you all!
    – Relative of resident
  • This is just an extension of my family.
    – Resident
  • Thank you so much for the love and support you gave to my father and our family. We can’t thank you enough for all you have done to make Dad so comfortable. Hunters Down is a special place.
    – Relative of resident
  • I love visiting Grandma. She's always happy and staff are always friendly and take good care of her - it's clearly important to them that she is content and their cheerfulness makes Etheldred a joy to visit. I know Grandma appreciates it too - she is always talking about the nice things going on. And that there are always biscuits!
    – Relative of resident
  • We wish to express our sincere gratitude for the superb love and care given to Betty during her days at The Willows, especially during her last few weeks. We were overwhelmed by the constant attention given to her and also the support to the family… what kind and lovely staff you have. We are going to miss you.
    – Friend of resident
  • Granny was initially adamant not to go to a care home. The staff were patient, knowledgeable, kind and professional to the point that granny decided The Willows was the place for her to be. The care has been spot-on. Granny was happy, warm, clean and well-fed and we as a family were well supported. Thank you.
    – Relative of resident
  • Our mother was very happy at St George’s Court. Staff were always friendly and caring and Mum enjoyed the lively entertainment and outings. When she celebrated her 100th birthday management and staff all wished her well with a party and lovely cake made by the chef. Mum was treated with kindness and respect in the last days of her life and that was extended to us as a family.
    – Relative of resident
  • The care given to my mum I think is excellent, especially when she first came. The staff had exceptional patience and have carried that on ever since.
    – Relative of resident
  • Absolutely the best care from all the staff. Nurses, cleaners, receptionists. You do yourselves proud.
    – Relative of resident
  • My mother has had an amazing standard of care. It is an agonising decision to place a relative in a care home, but we found St George’s the most cosy and homely. I can visit any time I like, day or night, and always see the same standard of care.
    – Relative of resident
  • The staff on my father’s unit are caring and skilled, they have infinite patience and make the effort to get to know the residents. I visit on a regular basis. I always know that he is safe and well looked after. I cannot thank the staff enough. He is very happy at Buchan House, communication with relatives is very good and the meals are excellent.
    – Relative of resident
  • Dovecote Manor has an open house policy where family and friends can visit as often as they like. The home is well run and all staff are friendly and professional. I couldn’t be happier knowing that my mum is being so cared for in this lovely home.
    – Relative of resident
  • I could not be more thrilled with level of service and professionalism at Etheldred. Everything had the feel of being incredibly well looked after. The staff came across fantastically well and were happy to answer our questions about the place and the care that would be given. They really put our minds at ease.
    – Relative of resident
  • My whole family thank Aliwal Manor for the reassurance that a very old lady we love is being cared for so well in her declining years, something we acknowledge that we cannot do ourselves.
    – Relative of resident
  • I cannot recommend Etheldred enough. My nan is so well cared for by staff who are incredibly patient and supportive. They’re always smiling and work so hard to ensure residents are happy and safe. Thank you.
    – Relative of resident
  • My brother has lived at Brook House for over four years and has always enjoyed kindness and consideration, as well as receiving a high standard of care. His health condition means he needs a high level of support, and the staff at Brook House have been always been extremely caring and efficient.
    – Relative of resident
  • The home provides regular entertainment, outings, activities for the residents. Food is good, the rooms are cleaned regularly, and the management very approachable. I feel fortunate that my mother is a resident there.
    – Relative of resident
  • At all times I was treated with respect and courtesy. I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after. Very many thanks.
    – Relative of resident
  • What a treasure trove Castlemead Court is, for both residents and relatives. Clearly at the heart is absolute care shown to the residents as individuals, whereby their different needs are always taken on board. It is as much like their own homes as it can possibly be.
    – Relative of resident
  • Whenever we were there, whatever the time of day or evening, we always found the staff to be friendly and helpful, both to us and all the residents. They always kept us in the loop. We felt that mum was safe and looked after, and, believe me, that was a big relief to us.
    – Relative of resident

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