We appreciate each person is unique, with unique life experiences and events which led them to one of our care homes. For this reason, we believe person-centred care isn’t just about looking at the photograph of the person in front of you, but instead viewing the movie of their life.
With this in mind, we dedicate time to truly understanding each individual – their likes, dislikes, skills and strengths, preferences, aspirations for the future and life history, along with how their conditions and health needs may affect their wellbeing and emotions. 
Our fundamental approach to promoting person-centred care is one based on partnerships, relationships, respect, choice and involvement;
- Partnership with every person who receives care and support; this means involving them and those that are important to them in designing, evaluating and developing their service. Making real choices about how they live their lives.
- Partnership with our teams; whatever their location or job title, every team member has an equally important role in ensuring that every person receives a quality, individualised service. This means we will ensure our team members receive the training, support and guidance they need to meet people’s needs and preferences.
- Partnership with other professionals and local communities; our homes and services are in high streets to residential neighbourhoods and they are members of communities and as such we exchange expertise and participate.
- Respecting People; their diversity, preferences and life history. This means that every person who receives care and support will have their individual needs and preferences respected, and are treated equally without discrimination; regardless of any specific characteristics.
- Individual of the day; this brings all of the above together, offering people, along with their loved ones, an opportunity to review their care plans, provide feedback on the home, including the support they receive, as well as activities, environment and mealtimes. This approach helps the people we care for and their loved ones to have a voice, and to be actively involved in making decisions.
Working together to recognise and embrace the individuality of each person we support, we are able to provide care, support and opportunities which are individually tailored to each person – we are able to deliver truly person-centred care.