Life with us

Life with us

Life with the Excelcare family means safety, security, comfort, and days filled with smiles and meaning. It means knowing that care and support are available 24/7 from our highly qualified team members who will always treat people with kindness and compassion. It means always having someone to turn to for a chat and a cuppa. It means belonging.

Everyone who lives with us is recognised as an individual. We listen to each person’s likes, dislikes and needs, which helps us to deliver tailored care, and support people to make special memories each day.

Friends and family are always welcome at our homes; you’ll be embraced with open arms by our team members and welcomed as part of our family.

We truly value the input of the people who live in our care home as well as their loved ones, seeing them as an extension of our own team. After all, they know best when it comes to both care and how they wish to spend their days.

Types of care

Our teams provide a range of residential, nursing, dementia, respite, end-of-life and day care. Offering a number of care types means we can meet people’s needs as they change over time. This gives people continuity with their care and often means they don’t have to move home if their needs change over time.

We also have a homecare service for those who want to remain living at home but need some extra support. Our registered homecare branch provides care and support to a variety of clients of all ages living within the London borough of Tower Hamlets.

More about care options

Short term stay
Residential care
Nursing care
Dementia care
Early-onset dementia care
End-of-life care
Day care
Supported living

Wellbeing

The overall wellbeing and happiness of the people who live with us is a key focus for our dedicated team members.

Our person-centred approach to care, warm and welcoming environments, range of meaningful activities and sociable mealtimes all ensure the people who live in our care homes enjoy a high quality of life and days filled with meaning.

More about wellbeing

Belong

in our care homes

We want everyone to feel happy and valued in our care homes. That’s why we treat each and every person as an individual. Our dedicated team members go above and beyond to make the people who live with us belong – whether it’s arranging activities they enjoy, making their favourite meals, or simply making the time for a chat every day.

Nothing is too much trouble.

The facilities are excellent and the staff are brilliant.

As soon as I contacted the manager for assistance in finding somewhere for my cousin, she couldn't have been more helpful. Within a week, my cousin was out of hospital and settled in her new room. The facilities are excellent and the staff are brilliant, nothing is too much trouble. The activities are great with such a variety of things for them to do, and my cousin is happy and very comfortable in her new home.

I could not ask for anything better.

I am overwhelmed with the love and care my mum is receiving here.

Abbot Care Home has made such an absolute difference to her life and ours. Thank you for all the love care and compassion you are showing for my mum. Thank you also goes to the entertainment team who constantly bring a big smile to my dear mum's lovely face. The compassion every single person shows in Abbot Care Home is a reminder of how society should be.

Carer and resident at Windmill Lodge Care Home

The home has a lovely welcoming atmosphere.

I would highly recommend this care home.

Buchan House is always clean & maintained. The staff are kind attentive & generally care about the wellbeing of everyone. Most importantly my friend is happy living there which gives me great peace of mind.