Windmill Lodge Care Home has continued to deliver excellent levels of service to the people living there, despite the challenges encountered over the last year.
This was recently noted during their latest CQC inspection – where the home was inspected and rated GOOD in all domains.
Throughout 2021, the team has had to adapt to new ways of meeting the social needs of everyone benefiting from life in such a supportive environment, where the dedicated team organised different ways of connecting people with their loved ones, whilst keeping everyone safe.
When the CQC recently inspected the home, they found that the team has been agile and adapted their approach to ensure people were as safe as possible, whilst enjoying a good quality of life.
This is a brilliant achievement for the home and not only highlights the dedication they show to the people they care for, but their ongoing desire to improve the person-centred care they deliver.
Michelle David, Home Manager said “The team are so delighted to finally be credited for all their hard work and dedication. The team are so proud of their achievement and the leadership team are also very proud of what we all have achieved."
“It has been an inspiration to watch the teams determination and hard work; through the most difficult times anybody could have experienced, they have ran to the storm as opposed to running away. Well done team Windmill, you truly are an amazing team,” said Louise Bouthemy, London’s Regional Operations Director.
The Excelcare family sends a big congratulations to the team at Windmill Lodge for all their hard work in securing this rating.