Buchan House Care Home in Cambridge is celebrating after achieving an overall rating of ‘Excellent’ in its recent PAMMS inspection.

To achieve this rating, a care home must demonstrate exceptional standards across five key areas: Involvement and Information, Personalised Care and Support, Safeguarding and Safety, Suitability of Staffing, and Quality of Management. While PAMMS is separate from the CQC inspection framework, it reflects many of the same standards and expectations. The inspection helps to identify opportunities for improvement while also recognising areas where a home is performing exceptionally well.

Achieving an ‘Excellent’ rating is a significant accomplishment and reflects the collective effort of the entire team. Every aspect of the home must work seamlessly together, with strong communication, collaboration, and a consistent focus on person-centred care. High-quality support must not only be delivered compassionately but also documented effectively, alongside a continued commitment to safeguarding, safe staffing levels, and strong leadership.

This achievement highlights the dedication of the Buchan House team in providing high-quality care within a safe, welcoming, and enriching environment, led by compassionate professionals who are committed to making a positive difference every day.

Home Manager, Tanya Logan expressed her delight with the inspection results, stating: “I couldn't be prouder of the incredible team at Buchan House for achieving an Excellent PAMMS result. Their dedication, compassion, and commitment to delivering outstanding care shine through in everything they do, this success belongs to each and every one of them!”

Osman Ertosun, CEO of Excelcare, said: “This incredible achievement reflects the dedication, compassion and professionalism shown by the team at Buchan House every single day. At Excelcare, we are committed to creating environments where people feel comfortable, respected and truly at home, and this recognition highlights the outstanding care being delivered. I’m immensely proud of the whole team and thrilled to see their hard work acknowledged in such a special way.”

Chief Operating Officer, Sam Manning added: “Achieving an ‘Excellent’ rating is a remarkable success and demonstrates the consistent commitment and care provided by the Buchan House team. Their focus on delivering person-centred support with kindness, dignity and excellence is exceptional. It’s wonderful to see such a dedicated team making such a positive impact on the lives of the people they support each day.”