Phyllis is a resident at Excelcare’s Goldenley Care Home where she has many friends and benefits from frequent family visits. This helps her to feel fulfilled and comfortable, in the knowledge her family are always on hand to support.
This week, Phyllis’ daughter Jean came to wash and style her hair. This is quite a regular thing, so Phyllis didn’t expect anything different and headed off to with her daughter.
While Jean did her mother’s hair, they spoke about the interesting things that have happened in both their lives since they last met, with laughter and smiles throughout. When they came out, Phyllis was looking brand new with her hair and makeup just how she likes it.
This wasn’t and ordinary day for Phyllis though, as Jean revealed she would be taking her for a surprise outing to her Great Niece’s Birthday Party. Phyllis’s face immediately lit up with excitement and told Jean she wanted to get her ‘glad rags’ on before leaving!
What a lovely surprise for Phyllis! Any opportunity to take the residents out to family occasions or with friends is welcomed and encouraged by all Excelcare team members, as it’s precious moments like these that really stay with a person and provide a positive impact to their life.
As you can see, Phyllis had a big smile on her face as they left and had many fond stories to share when she returned to Goldenley later in the day.