Brook House Care Home is celebrating after receiving an overall rating of ‘Excellent’ in its recent PAMMS inspection.

To achieve this rating, a care home must demonstrate exceptional standards across five key areas: Involvement and Information, Personalised Care and Support, Safeguarding and Safety, Suitability of Staffing, and Quality of Management. While PAMMS is separate from the CQC inspection framework, it reflects many of the same standards and expectations. The inspection helps to identify opportunities for improvement while also recognising areas where a home is performing exceptionally well.

Achieving an ‘Excellent’ rating is a significant accomplishment and reflects the collective effort of the entire team. Every aspect of the home must work seamlessly together, with strong communication, collaboration, and a consistent focus on person-centred care. High-quality support must not only be delivered compassionately but also documented effectively, alongside a continued commitment to safeguarding, safe staffing levels, and strong leadership.

This achievement highlights the dedication of the Brook House team in providing high-quality care within a safe, welcoming, and enriching environment, led by compassionate professionals who are committed to making a positive difference every day.

Maria Mitulescu, Home Manager at Brook House, expressed her delight with the inspection results, stating, “We are absolutely delighted to have received this recognition from PAMMS. This award is a true reflection of the dedication, compassion, and hard work of our entire team, who strive every day to provide the highest standard of care and support to residents. We are incredibly proud of this achievement, and it means a great deal to everyone at the home to see our commitment recognised in this way. Most importantly, it celebrates the wonderful community we have built at Brook House.”

Osman Ertosun, CEO of Excelcare, said: “This incredible achievement reflects the dedication, compassion and professionalism shown by the team at Brook House every single day. At Excelcare, we are committed to creating environments where people feel comfortable, respected and truly at home, and this recognition highlights the outstanding care being delivered. I’m immensely proud of the whole team and thrilled to see their hard work acknowledged in such a special way.”

Sam Manning added: “Achieving an ‘Excellent’ rating is a remarkable success and demonstrates the consistent commitment and care provided by the Brook House team. Their focus on delivering person-centred support with kindness, dignity and excellence is exceptional. It’s wonderful to see such a dedicated team making such a positive impact on the lives of the people they support each day.”