The team at Dovecote Manor Care Home in Bletchley, Milton Keynes, has faced unprecedented personal challenges in recent times. Despite the difficulties they've encountered, the team's commitment and companionship have remained unwavering; they have displayed remarkable care and compassion not only for the people who call Dovecote their home but also for each other.
Personal circumstances have weighed heavily on some of the Dovecote Manor team members, making their journey through 2023 more challenging than expected. Nevertheless, they have each remained steadfast in their commitment to delivering outstanding care and support to everyone.
In a touching gesture of gratitude and appreciation, CEO, Ozzie Ertosun and COO, Sam Manning, along with the Milton Keynes Regional Team, Home & Deputy Manager, expressed their heartfelt thanks to the Dovecote Team. A touching letter penned by Ozzie and Sam emphasised the team's exceptional qualities and the profound impact they have on the lives of the people living at the care home.
The letter, titled "Heart of Gold," acknowledged the team's unwavering dedication to their profession and the Excelcare family. Sam shared a poignant personal story of her father, who resided in an Excelcare care home. The dedicated carers provided Sam and her family with empathetic and compassionate support that left a lasting impression. This heartfelt example exemplifies the care and dedication that the Dovecote Manor team consistently demonstrates, setting them apart as exceptional caregivers.
The Regional and Care Home Leadership Team, alongside Ozzie and Sam, decided to show their appreciation through thoughtful gifts. The Dovecote team was presented with lovely wax melts and burners in their Team Room, along with the touching letter. This gesture served as a token of gratitude for the team's unwavering commitment, the smiles they bring to work each day, and the positive impact they make on the lives of everyone who lives and works at the care home.
Regional Operations Director, Celia, along with her team, expressed their immense pride in the Dovecote Team's resilience and dedication, recognising the challenges they face both at work and in their personal lives.
Ozzie and Sam reiterated their admiration and appreciation for the team, acknowledging their exceptional qualities, and sending a virtual hug to each member of the Dovecote Team.
As Dovecote Manor continues to provide exceptional care and support, this heartfelt show of gratitude serves as a reminder of the strength of their community and their shared commitment to making a difference in the lives of those they care for.
The Dovecote Manor team's unwavering dedication and compassion during times of personal hardship exemplify their heart of gold, setting a shining example for the care sector and inspiring those around them.