This week, Excelcare has been announced as the number one ranked care provider for older people and people who live with dementia by Care Markets UK.
This report is based on sector analysis by LaingBuisson, who provide market intelligence and data solutions to the healthcare industry. This particular report was ranked via GOOD or OUSTANDING ratings awarded by the Care Quality Commission (CQC) during their inspections, and this report noted that Excelcare has achieved these ratings in 94% of their homes!
Across the Excelcare family, there has always been a commitment and focus to improving upon the person-centred care we deliver, and a vision to improve CQC ratings across the group. These improvements have included changes to the environment in which care is delivered, making them more attractive and engaging for the people who live in Excelcare homes. There has also been a commitment to improving the catering and hospitality of the people were care for, with many renovations to care suites and better technology being introduced to each of our homes.
Team members from every level have been committed to this vision, from housekeeping and domestic teams to carers and leaders, with support from central teams. Ensuring the individual is at the heart of everything we do, and their wellbeing is our priority. This group-wide effort has seen a number of improved ratings over the past 12 months and achieving this ranking is an exciting accolade for everyone in the family.
In the same edition, Care Market also published rankings for nursing home providers and those who live with dementia. This list was also ranked via GOOD or OUTSTANDING CQC ratings and Excelcare achieved an admirable third place.
In response to these outstanding achievements, Excelcare’s Chief Operating Officer, Sam Manning said, “I am so proud of the Excelcare family for their collective daily efforts and commitment to improving the care they provide. Especially after the many challenges the health and social care sector has experienced over the last 18 months, seeing Excelcare achieve better CQC ratings and be recognised as a top provider is a momentous and exciting milestone in our journey as a provider.”