At Excelcare, we are privileged to care for remarkable people. People who are cherished and loved, who have achieved, and who can continue to achieve amazing things in their lives. We see the people who live in our care homes as special human beings, not simply ‘the elderly’ or the conditions they are living with.
Family values
Underpinned by our family values, we believe in focussing on the things individuals can still accomplish, not what they can’t. And so, in partnership with a range of external health professionals, we don’t just look at someone’s care needs or where they may require our support, we also focus on meeting their overall mental wellbeing, happiness, diversity and cultural needs, as well as their future aspirations.
Through this holistic approach, we form extremely close bonds with the people we care for, really getting to know and understand them and their feelings and, in turn, creating homes where they feel safe and secure and are able to truly live their lives.
Improved quality of life
We appreciate, if you are considering long-term care for a loved one, you are understandably going to have reservations about what it’s like to live in a care home and, perhaps you’ll be concerned that it won’t be the same as living in their own home.
And we would agree…it isn’t the same.
For many people who live with us, their quality of life has vastly improved. This is because we design homes which specifically support the challenges people face due to their illnesses and conditions, whilst also encouraging independence.
We also have trained team members who care for individuals as if they were members of their own family and we provide a range of activities and opportunities, strengthened by our central Lifestyle and Innovation team, for people to express themselves, socialise, interact and experience meaningful engagement.
The care and support on-hand for individuals 24 hours a day, and a renewed sense of wellbeing through socialising and gaining new friendships, benefits families and friends too as it enables them to enjoy spending quality time with their loved one again, before leaving reassured, knowing they are in safe hands.
Underpinned by quality assurance and governance
Through our tough governance framework and internal quality assurance systems, as well as our close relationships with our regulator the CQC and other social care and health professionals, we are able to keep a very close eye on how our care homes are performing against a wide range of indicators. With this detailed knowledge, which includes lessons learnt and feedback from the people we care for, their loved ones, our team members and partner health professionals, we are able to flexibly support our teams and also share best practise across the organisation – creating a culture of continuous improvement and teamwork.
We also believe in supporting our team members to continually improve and gain further knowledge in their area of expertise so they are the best they can be. And, through our apprenticeships and nursing schemes, we are able to support people joining our organisation to ensure they receive high-quality professional development and support too.
All of these areas help create homes where people are able to live with dignity and respect, achieve their aspirations, laugh, have fun, feel safe and contented and ultimately lead a high quality of life.