It is the intention of the company to create a culture that fosters and embraces openness whereby all individuals (employees, service users, next of kin/significant others and/or visitors) feel safe to discuss their opinions, views and/or concerns without fear of recrimination or punishment. Where the company discovers fear and intimidation it will respond very vigorously and will conduct a thorough examination of all its processes and take action to reverse this culture.
The Company expects all staff to conduct themselves professionally and to deal with any concerns or complaints without prejudice. However, very occasionally an individual might feel that the normal complaints route is unavailable to them and they need to take their concerns or complaints elsewhere. This practice has become known as “WHISTLE-BLOWING”. The company wishes to make it clear that it will respect and safeguard the identity and interests of the “whistleblower” at all times.
There are a number of ways you can raise your concerns outside your work place:
These numbers can be contacted 24 hours daily
CAMBRIDGE REGION – Louise Jones
Tel No: 07903 845 270
ESSEX REGION – Helen Bennett
Tel No: 07984 619 138
LONDON REGION – Geraldine Finney
Tel No: 07940 168497
MILTON KEYNES REGION – Jackie Blease
Tel No: 07904 155877
The Chairman / Chief Executive Director – Osman Ertosun
Tel No: 07946 507 725
This number can be contacted 24 hours daily
The Care Quality Commission – Newcastle
Tel No: 03000 616 161
Contracts – Social Services Department
(Local telephone number is available in the telephone directory)
All contacts will be treated confidentially. If the above is followed we will be able to offer protection, however if other routes are followed we may not.
Where known, the person making the disclosure will be kept informed, bringing them up to date with the investigation, its findings and intended action.
In the event of the person not being satisfied with any aspect of the investigative process or its outcome, the person will be given information about action available to them in order to take their concerns further.