Excelcare’s CEO, Osman ‘Ozzie’ Ertosun, visited Park Avenue Care Home this week to personally host one-to-one wellbeing sessions with the team. After many positive changes which have taken place at the care home this year, including the introduction of Home Manager Gemma Weldon as well as the home reaching the end of a full refurbishment, Ozzie was keen to hear the personal views of the team!
The visit was set up to ensure the team members could give honest, open feedback about their roles and share their suggestions for further improvements to enhance their wellbeing at work. Despite having a very busy schedule, Ozzie prioritises the wellbeing of residents and team members, so making the visit was important to him.
A range of questions were asked to help capture the team’s views and find out if any improvements can be made. One of the questions included was, “If you were the CEO, is there anything you would change at the home?” This gave each team member the opportunity to influence change and have their opinions considered by the key decision-maker.
Kemi, a Nurse, shared her thoughts on her conversation with Ozzie, “I’m glad that Ozzie came and took the time to speak to us. He made me feel at home with his open-minded approach and willingness to listen to our opinions.”
The answers from each team member will be collated, reviewed and actioned in collaboration with the Home Manager and team members, to ensure any changes have a positive impact on the care home and those who live and work there.
“It was enjoyable spending time with the team at Park Avenue after a period of change and redevelopment.” Commented Ozzie, “Hearing the views of people throughout the business is important as they all have ideas and views that can help Excelcare to continue growing and improving. Hearing all the positive things they had to say was refreshing, and we’ll be focussing on implementing change to ensure our team members and residents at Park Avenue continue to feel content and fulfilled.”
Due to the success of the session, Ozzie looks forward to meeting with team members from other care homes in the group to get their valuable insights and opinions about wellbeing at work.