Tower Hamlets Office

Excelcare Homecare Division have been providing quality, professional homecare since 2000. Our first branch opened in Tower Hamlets, followed by our Ealing Branch which opened in 2008 and our latest branch in Milton Keynes was opened in 2014 .

Excelcare offers services to those whose care is funded by the local authority, privately or through a personal budget or direct payment.

We offer a wide range of services including personal care, support in the local community and more complex care, these include;

  • Personal Care
  • Complex Care
  • Medication Services
  • End of Life Care
  • Meal Preparation
  • Hospital to Home
  • Social Companionship
  • Support in the Community
  • Holiday Care
  • Children’s Services
  • Live In 24hour Support
  • Support for people with learning difficulties

We understand how important it is for people to remain independent and stay in the comfort of their own home, with this in mind, we always ensure that our customers are encouraged to do as much as they can for themselves and are always offered choices about their care.

Our Commitment to you is to provide high quality care and support, tailored to meet your needs and to ensure that it is delivered by appropriately trained and experienced staff, at the most competitive price we can offer.

Our services are regulated by the Care Quality Commission and we are also a member of UKHCA (United Kingdom Home Care Association)

Personal Care

Designed to support you with your everyday activities, our personal care service is tailored to your individual needs, including help with  your morning and evening routines, bathing, dressing, continence care, medication prompts and meal preparation.

Complex Care

Individuals with complex and continuing care needs often require the support of highly skilled healthcare professionals and support workers with specific skills, tailored to meet your individual care requirements.

Medication Services

Whether you simply need a reminder to take your medications, or you need assistance to take your medication, we can provide you with a care worker who can help you with this. Our Care Workers are trained in Medication Administration (Level 2).

End of Life Care

End of Life Care is a specialised area of healthcare for people with life threatening illnesses. Our End of Life Care service can be provided at all possible stages of illness, including pre-diagnosis, diagnosis, treatment, cure, death and bereavement. The main objective for our service is to achieve the best quality of life for those suffering from a progressive illness, as well as their families.

Meal Preparation

Whether you need help with heating up a meal, preparing a snack or cooking some of your favourite home cooked meals, we can provide a worker that suits your cultural needs and preferences.

Hospital to Home

Returning home after a stay at hospital can seem quite daunting. Our hospital-to-home service eases this transition and supports service users as they settle back in to their families surroundings. Whether a high
level of care is required, or just some assistance with daily activities we can support individuals from the moment they are discharged from hospital. We work in partnership with Discharge teams and Occupational Therapists, ensuring optimum recovery is achieved.

Social Companionship

Our social companionship service is most suited to those who are reassured by having someone there with them. Whether you require help with household chores or just someone to sit, chat and read with you. Excelcare Homecare can help.

Support in the Community

Whether you want a worker to support you to your local shop, for a walk in the park or for a day out at your favourite place, we can provide you with a support worker who will accompany you on your choice of activity or outing.

Holiday Care

We know that there is nothing quite like a holiday to recharge your batteries. Just because you need regular care does not mean that you should have to go without a break. As part of our holiday care service, a Support Worker can accompany you on your break, allowing you and your family to relax, safe in the knowledge that you are getting the personal attention and support that you need to get the most out of your holiday.

Support for people with Learning Difficulties

Excelcare is dedicated to supporting people with learning difficulties throughout their daily lives to achieve greater independence and a more fulfilled lifestyle.

A member of our team will visit you and carry out a full assessment of your care needs. This will give us an opportunity to get to know you and understand any personal preferences that you may have, in addition to what support you will require. In order to gain a comprehensive understanding of your requirements and ensure that all aspects of your needs are arranged, we can liaise with your family and any involved medical professionals.

Kelly TannerKelly Tanner – Registered Operations Manager

Kelly has been with Excelcare since 2003 and joined the Homecare Division in 2005.

Kelly has completed her Leadership and Management qualification, NVQ Level 4 in Health and Social Care, Health and Safety for Supervisors, Supervision and Appraisal training, mental capacity act and Dementia training.

Francis Hussey

Francis Hussey – Deputy Manager

The Deputy Managers role is to support the Branch with the daily management of the service including quality assurance, dealing with recruitment, staff training and supervision. The Deputy Manager also facilitates improvements to ensure that the organisation complies with regulatory outcomes, contractual requirements so that the people using our services have the desired outcomes.

Rahena Qureshi

Rahena Qureshi – Care Coordinator

The Care Coordinators role is to implement care packages, including allocation of care workers and to ensure that the person using our service receives continuity of care. They will ensure our Service Users are fully updated about any changes in their care provision.

Cynthia AttohCynthia Attoh – Care Coordinator/Homecare Administrator

Our Homecare Administrator supports the whole branch with all aspects of administrations and also supports the Registered Manager with the recruitment of new care workers.

Thomas LamuyeThomas Lamuye – Community Coordinator

The Community Care Coordinators spend the majority of their time in the community. Their role is to carry out assessments of potential people using our service, undertake regular reviews of needs and Care Plans and to monitor the services by carrying out home visits and spot checks.

Our Workers

Excelcare Homecare has a large pool of care and support workers from various cultural backgrounds with an extensive range of skills and qualifications.
This enables us to allocate the right worker to you, ensuring that we provide someone with the right skills as well as the right personality to meet your needs.

Recruitment

At Excelcare Homecare we understand how important it is to you to have that piece of mind that the worker that you are allowing into your home is trustworthy and honest.

To ensure our customers are in the very best hands, a great deal of trouble is taken choosing reliable, caring staff.  We carry out robust recruitment checks to ensure our customers are kept safe.
Recruitment checks that arevcarried out before carers start work;

  • Original proof of Identification will be seen
  • 2 recent Passport photos will be provided
  • Two references will be obtained, one of which would be from their most recent employer
  • Certificates attained in relation to care work
  • SOVA and POCA check
  • Full Criminal Records Disclosure

Once all of the above checks have been carried out, and the branch manager is satisfied that the applicant has the relevant experience and is suitable, the applicant will then undergo training.

Training

All of our Care and Support Workers will complete Skills for Care Induction Training (which is nationally recognised) before they are allocated work. This is over 5 days which includes Heath and Safety, Fire Safety, Infection Control, First Aid, Medication, Safeguarding of Vulnerable Adults and Children and an understanding of the Mental Capacity Act.

All of our workers will work to achieve QCF Level 2 in Health and Social Care within 6 months of working with us.

We also ensure that all of our workers undertake all mandatory training and annual refresher/updates.
As well as the above, we have an ongoing training plan with our workers to ensure that they gain knowledge and understanding of specific conditions and health issues.

I really feel you all care and give my mum as much attention as you would one of your own family.
Relative of CB

I am impressed with the care and understanding what has been shown to my husband.
Wife of JR.

My carer is very good to me, he takes me to lots of places e.g. museums, shopping, walks alongside the river and the tower.
Service User FW

Thank you to all the staff that cared for my uncle, the care that he received was excellent, he could not have wished for better.
Relative of AD

I would love to say that all staff are very good and most helpful, they all do such a good job!
Service User L.S

Excelcare Homecare Division – Tower Hamlets Branch
33 Narrow Street
Limehouse
E14 8DP

Tel:  020 7780 9484
Fax:  020 790 1450

Email:  Tower.hamlets@Excelcareholdings.com

Our Homecare office is based on Narrow Street which is just a short walk from Limehouse DLR station.


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