Excelcare Homecare Division have been providing quality, professional homecare since 2000. Our first branch opened in Tower Hamlets, followed by our Ealing Branch which opened in 2008 and our latest branch in Milton Keynes was opened in 2014 .
Excelcare offers services to those whose care is funded by the local authority, privately or through a personal budget or direct payment.
We offer a wide range of services including personal care, support in the local community and more complex care, these include;
- Personal Care
- Complex Care
- Medication Services
- End of Life Care
- Meal Preparation
- Hospital to Home
- Social Companionship
- Support in the Community
- Holiday Care
- Children’s Services
- Live In 24hour Support
- Support for people with learning difficulties
We understand how important it is for people to remain independent and stay in the comfort of their own home, with this in mind, we always ensure that our customers are encouraged to do as much as they can for themselves and are always offered choices about their care.
Our Commitment to you is to provide high quality care and support, tailored to meet your needs and to ensure that it is delivered by appropriately trained and experienced staff, at the most competitive price we can offer.
Our services are regulated by the Care Quality Commission and we are also a member of UKHCA (United Kingdom Home Care Association)
Designed to support you with your everyday activities, our personal care service is tailored to your individual needs, including help with your morning and evening routines, bathing, dressing, continence care, medication prompts and meal preparation.
Individuals with complex and continuing care needs often require the support of highly skilled healthcare professionals and support workers with specific skills, tailored to meet your individual care requirements.
Whether you simply need a reminder to take your medications, or you need assistance to take your medication, we can provide you with a care worker who can help you with this. Our Care Workers are fully trained in Medication Administration (Level 2).
End of Life Care
End of Life Care is a specialised area of healthcare for people with life-threatening illnesses. Our End of Life Care service can be provided at all possible stages of illness, including pre-diagnosis, diagnosis, treatment, cure, death and bereavement. The main objective for our service is to achieve the best quality of life for those suffering from a progressive illness, as well as their families.
Whether you need hep with heating up a meal, preparing a snack or cooking some of your favourite home cooked meals, we can provide a worker that suits your cultural needs and preferences.
Hospital to Home
Returning home after a stay at hospital can seem quite daunting. Our hospital-to-home service eases this transition and supports service users as they settle back in to their families surroundings. Whether a high level of care is required, or just some assistance with daily activities we can support individuals from the moment they are discharged from hospital. We work in partnership with Discharge teams and Occupational Therapists, ensuring optimum recovery is achieved.
Full Cleaning Service
We also offer a completely tailored service for your other important needs such as maintaining your home and garden, and our rates are very competitive for “same day clearances” and for decorating and maintenance. We are here to support you with all your needs and will always listen to what you have to say.
Our social companionship service is most suited to those who are reassured by having someone there with them. Whether you require help with household chores or just someone to sit, chat and read with you, help you with your online shopping or clothes shopping, sending e-mails for you or accompanying you to an event close to your heart, Excelcare Homecare (Ealing Branch) can help.
Support in the Community
Whether you want a worker to support you to your local shop, for a walk in the park or for a day out at your favourite place, we can provide you with a support worker who will accompany you on your choice of activity or outing.
We know that there is nothing quite like a holiday to recharge your batteries. Just because you need regular care does not mean that you should have to go without a break.
As part of our holiday care service, a Support Worker can accompany you on your break, allowing you and your family to relax, safe in the knowledge that you are getting the personal attention and support that you need to get the most out of your holiday.
Support for people with Learning Difficulties
Excelcare is dedicated to supporting people with learning difficulties throughout their daily lives to achieve greater independence and a more fulfilled lifestyle.
At Ealing Homecare we also specialise in providing fully personalised care in all aspects of the Autistic Spectrum and other Learning Disabilities and Difficulties involving children and young adults, and our care force is fully trained to deliver motivational support and development to enable the child or young adult to achieve their full potential, whilst providing much needed respite to the families.
Live In 24hour Support
Our service also includes 24hour live-in support and non live-in support where your loved one requires a full time companion carer, whether for support throughout the day and night or for the sense of security that comes with knowing that our loved ones are safe within their preferred environment with an experienced companion / carer to support and maintain their choices and independence for as long as we can.
A member of our team will visit you and carry out a full assessment of your care needs. This will give us an opportunity to get to know you and understand any personal preferences that you may have, in addition to what support you will require. In order to gain a comprehensive understanding of your requirements and ensure that all aspects of your needs are arranged, we can liaise with your family and any involved medical professionals.
Phone In Service
We also provide and individual Phone-in Service which gives you the added benefit of having someone to talk to when a physical call is not possible, and this can be arranged at times of the day to suit you, at a very competitive rate
Carolyn Shiers – Operations Manager
Carolyn opened the branch in 2014 and has completed her Leadership and Management qualifications and has the NVQ4 Registered Managers Award and NVQ Level 4 in Health and Social Care.
She has also completed Safeguarding for Managers, Mental Capacity Act and Deprivation of Liberty for Managers, Supervision and Appraisal training, Person Centred Care Planning, Risk Assessment, Dementia training and is a Champion for Infection Control.
Carolyn continually updates her own knowledge and skills in all areas of Health and Social Care. She has worked in the independent sector since 1998 and has managed both Residential Homes and Domiciliary Care Services.
Carolyn has experience of supporting Registered Managers in their roles and developing businesses.
Tina Fox – Deputy Manager
The Deputy Managers role is to support the Branch with the daily management of the service including quality assurance, dealing with recruitment, staff training and supervision. The Deputy Manager also facilitates improvements to ensure that the organisation complies with regulatory outcomes, contractual requirements so that the people using our services have the desired outcomes.
Kelly Clarke – Field Care Supervisor
The Field Care Supervisors spend the majority of their time in the community. Their role is to carry out assessments of potential people using our service,
Undertake regular reviews of needs and Care Plans and to monitor the services by carrying out home visits and spot checks.
Rosalind Newman – Care Coordinator
The Care Coordinators role is to implement care packages, including allocation of care workers and to ensure that the person using our service receives continuity of care. They will ensure our Service Users are fully updated about any changes in their care provision.
Emma Jones – Administrator
Our Homecare Administrators support the whole branch with all aspects of administration and also support the Registered Manager with recruitment of new care workers.
Excelcare Homecare has a large pool of care and support workers from various cultural backgrounds with an extensive range of skills and qualifications.
This enables us to allocate the right worker to you, ensuring that we provide someone with the right skills as well as the right personality to meet your needs.
At Excelcare Homecare we understand how important it is to you to have that piece of mind that the worker that you are allowing into your home is trustworthy and honest.
To ensure our customers are in the very best hands, a great deal of trouble is taken choosing reliable, caring staff. We carry out robust recruitment checks to ensure our customers are kept safe.
Recruitment checks that are carried out before carers start work;
- Original proof of Identification will be seen
- 2 recent Passport photos will be provided
- Two references will be obtained, one of which would be from their most recent employer
- Certificates attained in relation to care work
- SOVA and POCA check
- Full Criminal Records Disclosure
Once all of the above checks have been carried out, and the branch manager is satisfied that the applicant has the relevant experience and is suitable, the applicant will then undergo training.
All of our Care and Support Workers will complete Skills for Care Induction Training (which is nationally recognised) before they are allocated work. This is over 5 days which includes Heath and Safety, Fire Safety, Infection Control, First Aid, Medication, Safeguarding of Vulnerable Adults and Children and an understanding of the Mental Capacity Act.
All of our workers will work to achieve QCF Level 2 in Health and Social Care within 6 months of working with us.
We also ensure that all of our workers undertake all mandatory training and annual refresher/updates.
As well as the above, we have an ongoing training plan with our workers to ensure that they gain knowledge and understanding of specific conditions and health issues.
“The staff have been very caring, kind and helpful through a difficult time for the whole family.”
“I would like to once again thank the staff for the service my mother is receiving and I can’t speak highly enough of all concerned.”
“All the staff are like my family as they show care and compassion, I could not be happier and can’t thank all of the team enough.”
“I want to thank Excelcare, who have very professional staff who support with care, I am very pleased with the service and love Excelcare.”
Excelcare Homecare Division – Milton Keynes
7 Heather Croft,
01908 693 342
01908 395 239