18 Jan 19

Abbot Care Home Celebrate ‘Good’ Rating from CQC

The team at Abbot Care Home in Harlow, Essex, are proud to have been rated ‘Good’ in each inspection category; indicating that the service is safe, effective, caring, responsive and well-led, following its inspection by the Care Quality Commission (CQC) in December 2018.

Helen Bennett, Regional Director of Essex, congratulated the team, telling them “This is a fantastic achievement, well done to all of you.”

The staff of Abbot Care Home have all worked together and put in a lot of effort to bring the Care Home to the high standard it is today; providing person-centred care and always going the extra mile to bring smiles to the faces of their residents each day. This has been reflected in the recent CQC inspection report:

  • “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.”
  • “People received care from staff who knew and understood them and with whom they felt comfortable. Staff were thoughtful and patient when providing care and supported people to make choices about all aspects of their daily life. Staff were respectful and showed empathy, compassion, and kindness when speaking to people.”
  • “.. Staff knew people well and saw people’s needs being met in a safe and effective way. Where the need arose, people were given one to one support from staff in a timely way. One person said, ‘I am safe because there’s so many people about looking after us.'”
  • “Comments from people and relatives included, “I am safe because there’s so many people about looking after us.” and, “We feel [relative] is safe here, there is plenty of security, on doors and so on. The reception is manned; there are sufficient people around to care for [relative].” And, “[Relative’s] had no falls here, we take [relative] outside and back home sometimes, they handle [relative] really well here, we both worked in care so we know what to look for.”
  • “Staff had responded promptly to people’s changing health needs and referrals had been made to specialist healthcare professionals, including dieticians, optician and speech and language therapists, for additional advice and support”
  • “Comments from people and relatives included, ‘The staff are great, they are fun, they are kind, they are funny, they make me laugh, and they chat to us’, ‘Staff genuinely care and have a laugh and a joke with people’, ‘We are happy here and [relative] is well looked after’ and, ‘Carers are nice and the governor is good.'”
  • “Relatives told us, ‘We had a birthday party on Saturday for [relative] it was brilliant; the home arranged it. We brought everyone down, everyone seemed to come alive as soon as the party started, it was brilliant.’ And, ‘I think [relative] feels that they are family now and that’s good. [Relative’s] comfortable and happy.’ A person told us, ‘There was a chap singing and it was very good, everyone enjoyed it.'”
  • “An activity coordinator was employed within the service. They organised a variety of events which people from all the units were able to attend. A staff member told us, ‘We have singers coming in often and most residents love this activity. [There is] knitting club, school children come in regularly, and we have close ties with the local junior schools. We had a poem day that’s a new thing and local poet came in it was really successful.'”
  • “The registered manager and their supporting team had worked hard to implement positive changes within the service and develop strong leadership to drive improvements. They shared a clear vision for the future of the service and systems were in place, which enabled them to monitor and develop the service. The registered manager told us, ‘We want to celebrate and work with staff to improve the service, keep people safe and move forward.'”

Well done to all at Abbot Care Home for all of your hard work and dedication!

18 Jan 19

Park Avenue’s Resident of the Day Enjoys a Trip to the Café

John, who lives at Park Avenue Care Home, recently celebrated being ‘Resident of the Day’!

Excelcare introduced ‘Resident of the Day’ to improve quality of life for our residents through activities and engagement. This means that once a month, each individual living in our care will celebrate being Resident of the Day and will have the whole day tailored to them, enjoying meals, activities and outings of their choice.

This month, John asked to celebrate the occasion with a trip to the local café with staff from Park Avenue to enjoy his favourite treat – a nice warm cup of coffee!

John really enjoyed the outing and thanked the staff for taking him. Everyone agreed that it was very uplifting to spend the afternoon with John, and seeing the smile on his face! Trips to the café are set to become a regular occurrence for the residents of Park Avenue as everyone enjoyed the visit so much!

17 Jan 19

Longwood Primary School visit Abbot Care Home

On Monday, Abbot Care Home, spent the afternoon with Year 5 students from Longwood Primary School. Together they enjoyed many activities, such as reading, playing games and interacting with each other.

The photo shows one of Longwood’s students reading to one of the residents. Everyone commented on how lovely it was to see the children and residents smiling together as the activities took place. Abbot Care Home hope to have more visits from schools in the future.



16 Jan 19

M.F.M Choir Visit Castlebar Care Home

Last Sunday, Castlebar had a lovely visit from M.F.M Gospel Choir from Ladywell Church.

M.F.M visit the residents at Castlebar Care Home throughout the year as part of their program. Castlebar invited residents’ families along with their children to enjoy the performance. Everyone agreed that it was wonderful to see the children arrive as it brought smiles to the residents faces!

The group entertained everyone throughout the afternoon by singing a few songs. The residents and their families enjoyed chatting with all members of the choir. Before they left, Pastor Helen from Ladywell Church and the group donated every resident at Castlebar a Christmas gift as a kind gesture.

Castlebar would like to thank all members from the choir and Pastor Helen for all of their support over the past few years and look forward to seeing them again in the future.

16 Jan 19

Peartree’s home manager graduates under the Pioneers Programme

Aditee Naik, Home Manager of Excelcare’s Peartree Care Home, recently graduated under the Pioneers Programme, a course which is run by the Health Innovation Network.

The programme is open to care home managers of residential and nursing homes for older people. It runs over a 10-month period and is guided and supported by professional coaches from the HIN and My Home Life. The course is created for home managers to advance their skills further and enable them to effectively manage everyday issues that impact on the qualities of the services they offer.

Aditee has commented that the course has ‘exceeded her expectations’ and that it was amazing to be able to meet other care home managers and gain from their diverse experiences. Aditee has already used many of the skills gained from this course in staff meetings and supervisions in order for her to improve work ethic at the Home.

Aditee said “I have gained a lot from this course, personally and in a way of professional development. I hope other home managers get the opportunity to benefit from this course in the future.”

Click here to watch a video from the Health Innovation Network, featuring Aditee speaking about her experience with the Programme.

14 Jan 19

Elvis visits for a song and dance with the residents of Brook House Care Home

Residents at Brook House Care Home enjoyed a visit from Elvis this morning. The residents commented that they loved dancing with him, as seen in the picture above!

Elvis sang and danced with the residents all morning with them all hand in hand. Staff at the care home said how lovely it always is to see everyone smiling and enjoying a dance, and that they hope to continue organising similar activities in the future!



14 Jan 19

Residents from Castlebar Care Home visit the Imperial War Museum

On 10th January, residents from Castlebar Care Home enjoyed their first trip of the year to the Imperial War Museum.

The Imperial War Museum is one of the largest museums in London. It holds many interesting objects from the First World War, including recreations of the trenches, planes, tanks and military exhibitions. Staff from Castlebar said that all residents thoroughly enjoyed the whole day.

Everyone had lots of fun trying on the uniforms and were happy to have photos taken throughout the day. Towards the end of the trip, the residents all stopped off for hot drinks and cakes, spending time to talking about what they’d seen as well as sharing their previous experiences and memories. Finally, everyone visited the gift shop before making their way home.

14 Jan 19

Arts and Crafts at Park Avenue Care Home

Last week the residents at Park Avenue Care Home enjoyed a morning of Arts and Crafts. The residents were joined by a lady named Lynda from Creative Mojo, who hold craft classes for many of our residents.

Showing her masterpiece off with a big grin on her face is Joan White. Joan is a star resident at Park Avenue Care Home who loves joining in with activities. Everyone thoroughly enjoyed the morning and look forward to future creative activities!


10 Jan 19

Preparing for Burns Night at Etheldred House

Staff and residents at Excelcare’s Etheldred House recently enjoyed and afternoon of arts & crafts, where they used different patterns, colours and tissue paper to make some pompoms ready for the home’s Burns Night celebrations. The group was also joined by Mary, who is on work experience.

The residents spent some time chatting and reminisced together, telling stories about the famous poet Robert Burns. The home will be celebrating Burns Night on the 25th of January and have invited all Scottish staff and residents to wear kilts and enjoy some haggis.

9 Jan 19

Brook House Care Home; an arty afternoon with Creative Mojo

Brook House Care Home recently had a visit from Jenni from Creative Mojo, who is a regular visitor as the residents enjoy her activities so much! Jenni organised a wonderful creative afternoon, where the residents of Brook House created their own colourful calendars for 2019.

Arts and crafts and other creative projects help to keep our residents’ minds busy, as well as helping with hand-eye coordination, cognitive abilities, and concentration. 

Everyone had a lovely afternoon creating their calendars and they are looking forward to Jenni’s next visit!