I’ve setlled in very well
Desapite being devastated when her family told her she had to move into a care home, Rose Symmons, has got nothing but praise for Goldenley.
She moved in last year and is now having her room decorated, to add a personal touch.
Her children and grandchildren are regular visitors, and she still enjoys days out and weekends away.
Mrs Symmons, 86 said: “At first I was upset, but i’ve settled in really well.
“Everyone is very friendly, the food is lovely and they give me my medication on time, which is brilliant, because I always used to forget when i lived on my own.
“Of course I miss home at times, because that is only normal, but I’m happy at Goldenley.
“There is a very friendly atmosphere and there’s never a dull moment. I like the entertainment and I’ve made some brilliant friends.”
It feels like home…after 4 months
When Beverley Herbert was looking at nursing homes for her mum Peggy, nowhere matched what Goldenley had to offer.
Mrs Herbet, 53, from Southend instantly fell in love with the “family feel” of the home. She said: “I have nothing but praise for Goldenley. The girls have been like a second familt for mum. She lost my dad last year and she gets really upset, but I know she’s safe and well looked after.
“I’ve had terrible doubts about sending her to a home, but as soon as I walked into reception to look around, someone was taking their mum out for the day and told me how much they recommended Goldenley.
Mum Peggy Tyrell, 82 moved to Goldenley four months ago and has already settled in.
She has said “Everyone is friendly and there doesn’t seem to be any restrictions.
“It feels like home”
Watchdog has safety concerns at Goldenley, but residents say nothing could make it better
A care home has come back fighting after a health watchdog raised concerns about the safety of residents.
Inspectors from the Care Quality Commission ordered Goldenley, in Richmond Avenue , Benfleet, to improve after an unannounced inspection last month.
But residents and their families believe there is nothing which could make the home better than it already is.
Staff understand moving into a nursing home can be a harrowing experience for elderley residents and their families.
The team of 45 try their best to ensure residents hae all the entertainment, comfort and care they need to make Goldenley feel like home
The 39 residents, many of whom suffer from dementia, share the care home with pet cat Lucky, fish and a budgie.
Daily entertainment includes a knitting club, card games, exercise sessions and music.
Chris Webster became home manager seven years ago.
She joined Goldenley, which opened more than 40 years ago, as a carer in 1999.
Mrs Webster said: “Music is really stimulating for people with dementia and they also like a bit of gentle exercise.
“Some still like to play cardsm while other enjot Knitting. There is something for everyone, but no one is forced to join in if they don’t need to.
“Everyone is different and they need to be treated that way. We specialise in people with dementia, and that varies from those at the beginning of the illness to more progressed stages.
“I always tell the staff we have got to get into residents’ zone bevause they can’t get into ours. Their reality is different and we have to understand their way of thinking.”
Staff receive specialist training to ensure they know how to deal with individual needs.
In it’s report, the Care Quality Commission said staf refused patient’s requests to go outside for some fresh air and made decisions for them.
Wheelchairs with missing footplates were not taken out of operation and pressure mattresses were not checked daily, as required.
However, policies have now been put in place to ensure all essential standards are being met and an action plan has been sent to the health watchdog clarifing issues raised during the inspection.
Staff at Goldenley, which is run by Excelcare, claim broken equipment is never used.
Mrs. Webster said “I have worked here for a long time now and this is the first time we have never met all the standards. I think it is hard for inspectors to get a true image after spending just one day here.”
Her deputy, Jenny Heath, has been at Goldenley for 15 years.
Much like Mrs Webster, her dedication and commitment to the care home has seen her progress through the ranks to management level.
Mrs Heath said: “I cared for my father at home and when he passed away I decided I wanted to do it as a job.
“I worked in other care homes first, but I only lasted a few months because it just didn’t feel right.
“As soon as I started at Goldenley I fell in love with the place and I have been here ever since. Something just clicked.
“This job is certainly challenging. Sometimes you can have a really bad day, but someone will say thanks or smile at you and it just makes it all worthwhile.
“You’ve got to really want to do this job.”
The staff are brilliant with our sister Nel
Monty Merrel and wife Violet are regular visitors at Goldenley.
Monty’s sister Nel Whiter, 82, first moved into the care home three years ago and since then, her dementia has worsened.
Nel did not want to go into a care home, but she quickly settled in.
Monty, 77 from Pitsea, said “We thought we were going to have a job getting her into a care home, but the staff helped us right from the beginning. Within two weeks she had settled in and seemed to feel at home.
“The staff are very friendly and they know everyone individually – there is a real personal touch. I think Goldenley is terrific.
“Nel suffers from dementia and can be challenging at times, but the staff are brilliant with her.
“Not everything is black and white and all the residents have different needs.”