Cookie & Privacy Policy

 

Why do we have a privacy policy?

We want you to feel comfortable both using our site and with the privacy of your personal and confidential information.

What is covered?

The Excelcare privacy policy covers the collection and use of personal information that Excelcare collects when you are on the Excelcare site, and when you use Excelcare ‘ services. This policy also covers Excelcare ‘ use of any personal information that Excelcare ‘ business partners share with Excelcare or that Excelcare may collect on a partner’s site.

What is not covered?

Our policy does not apply to the practices of companies that Excelcare does not own or control, or to people that Excelcare does not employ or manage.

What information is collected?

Excelcare collects personal information when you use certain Excelcare products or services, when you visit Excelcare pages, when you use forms on the site. Excelcare may also receive personal information from our business partners.

Excelcare also automatically receives and records information on our server logs from your browser including your IP address, Excelcare cookie information and the page you requested.

How is the information used?

Excelcare uses information for the following purposes: to improve the Excelcare site for mutual benefit, to fulfill your requests for products and services, and to contact you about new products and services.

How is the collected information shared or disclosed?

Excelcare will not sell or rent your personal information to anyone. However Excelcare may send your personal information to other companies or people when we have your consent to share the information or we need to share your information to provide the product or service you have requested.

How do we use cookies?

Excelcare may set and access Excelcare cookies on your computer. A ‘cookie’ is a small text file which browsers store on your computer or device to aid your browsing experience. Our ‘cookie’ stores some basic information that for example helps us to identify if you have visited the site before. However, as it is based on your computer/device, we will not find the ‘cookie’ if you visit our site from a different computer/device. No information which can be used to identify you personally or your computer/device is stored in the cookie or can be accessed using it. Please see below for a list of the cookies Excelcare use along with their purpose.

Session Cookies:

PHPSESSID
A uniquely generated ID that corresponds to the session_id in the site admin database. Used when cookie and session are set as the session type. Used only for logged in members.

exp_last_activity
Every time the page is reloaded, the last activity is set to the current datetime. Used to determine expiry. This is essential for logged in users, but not for guests – it is set for both.

exp_tracker
Tracks the last 5 pages viewed by the user, and is used primarily for redirection after logging in etc. Affects guests and logged in users.

exp_last_visit
Sets the date time that the user last visited the site, and is set for both guests and logged in users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.

Google Analytics Cookies:

_utma
This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

_utmb
This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.

_utmc
This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

_utmz
This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

Can I turn cookies off?

If you do not want any cookies to be stored on your PC, web browsers such as Google Chrome and Internet Explorer provide the option to disable them. Please bear in mind that some websites you visit in future including the Excelcare site may not function correctly if you choose to disable cookies.

What if we amend our policy?

Excelcare may amend this privacy policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Questions or suggestions?

If you have questions or suggestions we would like to hear from you.

And finally…

By using our website, you consent to the collection and use of information by Excelcare as specified above. We hope you enjoy it.