Queen’s Oak Care Centre

At the side of the home is a beautiful and easily accessible, enclosed landscaped sensory garden with an attractive water feature. Inside, our dining room is well equipped for small groups of residents to eat together. We make sure the tables are laid attractively to encourage a convivial dining experience with picture menus to simplify everyone’s choices.

Eighty-four of our rooms are en suite. There are delightful communal lounges, dining rooms and a quiet room. Our staff are skilled in supporting residents and families during the last stages of life, so there is no need to move to another home or to a hospital.

The home has been awarded Beacon Status, the highest possible award given by the Gold Standard Framework for end of life care in care homes ( GSF). One of very few thus accredited nationally. This level of expertise means that people can stay in the home and receive the very best care until the end of their lives.

Accommodation
Queen’s Oak is an 88 bed Care Home, which provides permanent care in a residential setting for 9 people living with dementia and 23 other people.  All areas of the home are accessible to wheelchair users. Well presented with spacious single bedrooms – all except 4 have ensuite facilities.

Bedrooms – 88 with 84 ensuite
Residential rooms -34
Dementia Residential rooms -27
Frail Nursing rooms -27

Namaste Care

We introduced the Namaste Care Programme, which focuses on care for residents with advanced dementia. The basis of this programme is ‘the power of loving touch’ with attention to personal hygiene and grooming in a relaxed environment. This involves hand, head and foot massage, gentle touch, soft music, manicures, pedicures and many more relaxing experiences.

Foot Care

Seven of our care staff are trained in foot care. The treatment is carried out following referrals from the podiatrist. This greatly reduces the waiting list for foot treatment.

SONAS

SONAS therapy stimulates the senses through a structured programme in small groups The word Sonas is Gaelic for ‘well being’. Our SONAS programme is designed to stimulate all the senses and includes exercise, singing and games.

Café

We are converting our ground floor dining room into a café for residents, relatives, friends, volunteers and health care professionals. A safe place where people with a dementia can mingle with others in a welcoming and relaxed setting.

  • Kitchenettes
  • Variety of food to suit all tastes and dietary requirements
  • Hairdressing salon
  • Lounges
  • Lift
  • Sensory and Namaste room
  • Quiet room
  • Library
  • Guest room for friends and families
  • Laundry facilities
  • Garden with wheelchair access
  • Parking
  • Visitors welcome except during mealtimes
  • Activities Programme
  • Nursing Care
  • Residential Care
  • Dementia Care
  • Own GP if desired, though contracted GP visits the home weekly
  • Own furniture if desired
  • Close to local shops
  • Near public transport

 

GSF

General Manager – Lorna Thomas.
Lorna is a registered nurse and midwife, with a Diploma in Management studies and a diploma ion dementia care. She has worked extensively in the public and private sectors and joined Excelcare in 2006.

Home Administrator – Carly Tullet
Carly joined Excelcare in October 2017 as Home Administrator for Queens Oak Care Home. She has vast experience as an administrator in primary schools and holds a NVQ level 2 in Business Administration.

Clinical Manager – Tania Filipa Medes Dias
Tania graduated as a Registered General Nurse in Portugal, in 2009. She has lived in different countries since then but moved to England in 2015 to pursue her studies further. She completed a Master’s in Business Administration (MBA) in 2017. Tania worked as a Deputy Manager with other organisations and joined Queens Oak in August 2017 as a Clinical Manager.

The Team

We have a team of highly qualified and trained nurses and skilled, attentive staff, who focus on the individual needs of our residents with a tailored care plan for each person.

Our compliance system provides a reliable structured approach to performance management through the use of performance indicators to assess outcomes, review performance and identify where additional support resources are needed. This compliance system improves our overall efficiency. It’s an up-to-date, open and transparent means of self-auditing, designed to enhance the effectiveness of our services. In this way, we ensure compliance and demonstrate our pro-active approach to quality care provision.

  • Care Manager
  • Team of qualified nurses
  • Care Staff
  • Administrator
  • Receptionist
  • Activity Organisers
  • Kitchen Staff
  • Housekeeper
  • Domestics
  • Laundry Staff
  • Maintenance Staff

At Queen’s Oak, our Activity Organiser supports and inspires the residents with daily activities, entertainment and lively social engagement programmes. We encourage each resident to maintain an active lifestyle with our broad selection of indoor and outdoor events and we tailor programmes to suit residents who are not able to get out of bed.

We are proud that our social activities programme has exceeded the regulatory standard in the last 3 CQC inspections. Queens Oak is one of only 220 UK Care Homes accredited with ‘Commended’ to the Gold Standard Framework for end of Life Care in Care Homes. The home has held this award for 3 years and was in the first 80 homes nationwide to be Gold Standard Framework accredited.

Activities include:

  • MyLife (computerised programme for people living with dementia)
  • Gardening
  • Trips to places of interest
  • Outings to the sea
  • Baking
  • Painting
  • Singing
  • Barbecues
  • Beauty Sessions
  • Live shows are also provided regularly by professional entertainers
  • Monthly birthday parties
  • Relatives and friends meetings
  • Annual summer barbeque
  • Easter and Christmas events
  • Cinema afternoons
  • Residential
  • Nursing
  • Dementia Residential

We focus on creating positive experiences with Namaste and SONAS programmes.

CMS Ablyss, an electronic care planning system, ensures a standard quality for all our staff, with a user-friendly evaluation and review of each resident’s care needs. This system enables us to adapt to individual requirements and keeps an up-to-date record of each resident’s details.

“…During the whole of her stay, my severely disabled sister was trated with great skill, kindness and courtest by all of the staff. We are most grateful – it made her last days as comfortable and peaceful as possible.”
Relative

“I think the staff do a wonderful job, the rooms are clean and tidy.  Every worker is so caring and patient to both residents and visitors. Everyone makes you feel at home. The environment at Queens Oak is warm and inclusive. I love coming here to visit my friend”.
Friend

“My father is well looked after, he is comfortable and happy there. We have picked the right home for him. All in all nice welcoming home with very helpful and professional staff.”
Relative

“The management must be commended for the training.“
Relative TS

“I enjoy the food and my meals. The food is well prepared, nicely cooked and is very delicious.”
Person living in Queens Oak.

“There are very good activities in the home and I am now able to be part of my partner’s life since they moved to this home, I understand from staff the importance of touch and sound in a person’s life when they can no longer speak. My partner is unable to explain about what they like, they are looked after the way they should be. The staff here are a delight, they are welcoming, good humoured and they include us in all discussions.”
Relative

“Choosing Queens Oak to showcase the Gold Standard Framework good practices in End of Life Care was very much appreciated. The details of operations and the facilities involved are of very high standard. Thank you for sharing the GSF experience with us which has been most inspiring and enlightening to us.”
Representatives of Tung Wah Group of Hospitals.

Queen’s Oak is situated on Queen’s Road and is easily accessible by bus and train.

How To Find Us

Queens Oak Care Centre
64-72 Queens Road
Peckham
London
SE15 2QL

Tel: 020 7277 9283
Fax: 020 7277 9263

Email:  queens.oak@excelcareholdings.com

Location

Queens Oak Care Home in situated in Peckham, with good road access. near to the town centre with shops, pubs, cafes, restaurants and parks. Peckham bus station and Queens Road Peckham mainline station are a 5 minute and a 2 minute walk away respectively.

Peckham shopping centre is only a short drive or approximately a 10-minute walk away. Queen’s Oak is on a busy main road, which offers a variety of services and attractions to residents and relatives such as cafes, shops and parks.


View Larger Map