Ashlyn Care Centre

Ashlyn is a 60-bed, purpose-built Care Home, with a warm and friendly atmosphere, set in the heart of Harlow. Recently modernised, Ashlyn provides residential care for older people and people with dementia and high dependency needs.

Making the decision to come into care can be difficult. At Ashlyn we are committed to making sure that all our residents are treated as individuals. We take extra care and give all the assistance necessary to help each resident settle into their new home.

At Ashlyn, we have 60 rooms and 23 with en-suite facilities.

Residential Care – 26 single rooms and one double room

Residential Dementia – 27 single rooms and one double room

Respite Residential – one room

Respite Dementia – two rooms

Ashlyn Care Home is designed over two floors, with a safe enclosed courtyard garden situated in the centre of the Home with fenced outside gardens for our residents enjoyment. We have an excellent chef who produces fresh, home cooked traditional meals and makes sure that everyone can enjoy individual dietary needs and cultural preferences. Our facilities include:

  • Gardens
  • Variety of menus
  • Hairdressing salon
  • Optician
  • Chiropodist
  • Activities programme
  • Car parking
  • Visitors welcome at all times
  • En suite bedrooms
  • Lounge and dining rooms on each floor
  • Hairdressing salon
  • Quiet Rooms on each floor
  • Enclosed, landscaped garden with wheelchair access
  • Safe enclosed courtyard gardens
  • Own GP if required
  • Own furniture if required
  • Pets by arrangement
  • Close to local shops
  • Good public transport link
  • Lift
  • Wheelchair access
  • Gardens for residents
  • Residents kitchenette
  • Set in a central location

Home Manager – Matt Abbotson

Matt joined Ashlyn in November 2013 and has 8 years’ experience working in residential and dementia care. Matt has an NVQ Level 3 in Health and Social Care, and has completed a leadership in dementia care qualification.

Deputy Manager – Sheila Kerr

Sheila has over thirty years’ experience of working in the care sector with the elderly and people living with dementia. She started with Excelcare in 2010 and I have had support from the company to grow in my role from HCA to now holding the role of Support Manager. Sheila has attended various courses to learn about dementia and ‘feelings matter’.

Administrator – Beverley Barrett

Beverley became the Administrator of Ashlyn Care Centre in June 2009 after working as a Personal Assistant for almost 15 years in London. Beverley has worked as a Secretary and Administrator for over 20 years, after completing a two year Secretarial Course at College. Beverley is responsible for all aspects of administration within the home.

Senior / Care Assistants Team

We have a team of Care Assistants who support the management team by delivering a high standard of care at all times. Our Senior Care Assistants have all achieved NVQ Level 3 in care and most of our Care Staff have either achieved or are working towards NVQ Level 2 in care.

House Keeping and Catering

At Ashlyn, we are supported by a team of hard-working and responsible housekeeping and catering staff.

At Ashlyn, we have our own Activities Coordinator who takes the time to discuss hobbies and interests with residents and relatives. She devises individual activity programmes as well as group activities to suit individual needs. A full programme of events is displayed clearly in each unit. Activities include:

  • Bingo
  • Quizzes
  • Arts & crafts
  • Dementia programmes
  • Sing-a-longs
  • In-house entertainment
  • Outings and picnics
  • Movement to music
  • Film afternoons
  • Scrabble
  • Roulette
  • Card games
  • Music
  • Regular visits from our pet dog

Our local community plays a vital key role with visits from various churches, and schools. Representatives of different denominations visit to meet everyone’s religious and spiritual needs. We like to celebrate special occasions at Ashlyn, for example, our Residents’ Birthdays, Christmas, Easter, Halloween, Valentines day and Mothers Day.

  • Dementia
  • High dependency needs
  • Old age
  • Alzheimers

“Every member of staff I encountered were happy, helpful and thoroughly dedicated to helping the residents, and nothing seemed too much trouble.” 
Mr and Mrs E

“In these days of negative press about care of the elderly I am writing to express my heartfelt gratitude to the staff at Ashlyn Care Home. In the three and a half years that my father was a resident he received the most amazing love, care, dignity and respect. In all the time I spent at Ashlyn I have always observed the residents to be treated with the same love and care. I will always be grateful; that my father chose Ashlyn for his home.”

“It is not an understatement to say that Ashlyn gave my dad three and a half years of the most amazing quality of life. They understood him fully and never failed to provide the love, care, respect and dignity that made him a proud man once again.
“In these days where residential care (or the lack of it) attracts negative media attention Ashlyn stands out as a beacon of excellence. Every single member of staff has shown us all love, care, dignity, compassion and support. I really can’t find the words to praise them all highly enough and they are a real credit to the larger Excel Care team.
“Even since dad’s death and funeral I have been welcomed into Ashlyn as a friend; I believe I always will. One member of staff summed up the ethos that makes Ashlyn stand out: ‘the residents don’t live where we work; we work in their home’. At Ashlyn these aren’t just words. From the bottom of my heart thank you for Ashlyn and its people.”


“Over the past couple of months I have had the pleasure of visiting a sweet lady in her 90’s in Ashlyns Care Home.
“I would just like to say everyone looks so well cared for. It was meal time when I visited and what a treat to see residents being served such lovely food. Staff were very friendly and the cleanliness was excellent. It seems a wonderful place to spend your twilight years being cared for and loved.”

JW, Hadley Grange, Harlow

“I think it is a bright and cheerful home. I can only thank you for my Mum’s stay as her health has picked up during her respite stay and I have had a worry free holiday.”
A relative

“You all did a fantastic job caring for our Mum- she loved you for that and we did too.”
A relative

“Thank you for the care and kindness shown to our Mum during her respite stay. She has been very happy and you have all been understanding and so nice.”
A relative

“I have lived at Ashlyn for over two years now and am very happy. Staff are caring and nothing is too much trouble.”
A resident

“Our family would like to thank all the staff at Ashlyn’s for their outstanding care and support over the last two years”

“My thanks to the staff for all their help and assistance.  I always receive full assistance, quality of service and care at Ashlyn’s”.

“Our thanks for the care and kindness you gave me, I couldn’t have asked for more.  I wasn’t special, but your staff made me feel so.  I can truly say that we were all treated the same way and your staff made us happy”.

“Ashlyn is a very tidy place, very clean and smells lovely”

“I have been attending Ashlyn’s in my capacity as Eucharistic Minister for the past four years.  The staff work very hard, keeping the home very clean, and are very caring to the residents.  I am sure all the relatives are happy that their loved ones are so well looked after.  Well done everyone”
Member of the community

“We would like to say a huge thank you for all of the care and compassion that you showed our Mum during the short time she lived with you.  Your kindness, compassion, support and understanding in her final days meant so much to all of us.  You were all so caring.  We know Mum was happy with you and we could not have wished for a lovelier place.  Thank you”.

How To Find Us:

Ashlyn Care Centre is located near The Stow area of Harlow.

Ashlyn Healthcare
Vicarage Wood
CM20 3HD
Tel: 01279 868 330
Fax: 01279 868 332


Ashlyn Care Centre is situated in Harlow and is in easy walking distance to the local shops, park and library. A short drive or bus journey to the centre of town offers a larger selection of shops and restaurants.

There is easy access to bus and train stations, plus good road links to the A27 & A130. Harlow has a mainland railway and bus station, which offers a local bus service to Ashlyn.

The nearest Underground station is Epping, just 15 minute drive from Ashlyn. The M11 motorway, and A414 main roads are only a five-minute drive from the Ashlyn and the M25 motorway is 10 minutes drive away.

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